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Branch Technical Service Manager
Azz Inc
Providing technical support and customer service for HVAC systems as a Branch Technical Service Manager for York Factory Direct.
20d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Nashville, TN
Field
Company Size
6,000 Employees
Service Specialisms
Engineering
Manufacturing
Technical Services
Construction
Project Management
Sector Specialisms
Industrial
Agriculture
Transportation
Utility/T&D
Construction
Appliance/HVAC
Renewables
Role
What you would be doing
customer support
continuous learning
teamwork
branch support
warranty claims
dealer training
- **Customer Support** : Deliver respectful, solution-focused service to customers via phone, email, and site visits. Listen actively, resolve issues efficiently, and escalate when necessary.
- **Continuous Learning** : Stay current with new products and technologies. Complete required training.
- **Teamwork:** Collaborate with other Branch Technical Service Managers to support customers, share expertise, and assist as needed.
- **Branch & Account Manager Support**: Assist with warranty claims, parts lookup, equipment matching, CSA training, and other technical needs.
- **Warranty Administration** : File and manage claims, investigate denials, and collaborate with dealers and warranty teams to ensure resolution.
- **Training** : Provide technical training for dealers.
What you bring
microsoft office
high school diploma
communication
collaboration
hvac experience
technical aptitude
- Proficiency in Windows and Microsoft Office software.
- High School Diploma or equivalent
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a collaborative team
- Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
- 5+ years HVAC troubleshooting and servicing experience
- Ability to manage multiple tasks and prioritize effectively
- 5+ years of customer service experience
- Commercial and residential HVAC experience
- Local and regional travel required
- Strong technical aptitude and troubleshooting skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug screening
- background check
Company
Overview
Founded 1987
Year Established
Reflects the company's long-standing experience and legacy in providing industrial and energy solutions.
- Known for offering specialized services in power generation, infrastructure, and industrial maintenance.
- Over the years, the company has worked on projects across various sectors including energy, utilities, and transportation.
- The company focuses on large-scale, complex infrastructure projects that support critical energy and utility systems.
- A standout feature is their deep expertise in power generation facilities, including renewable energy and traditional power plants.
- With a presence across the United States and a global reach, AZZ Inc. has continuously expanded its services to meet industry demands.
- Notable projects include turnkey solutions for power plants, steel facilities, and extensive utility systems.
- We Value Our Dedicated Employees Pride and Passion by fully training and equipping them, and providing a safe environment to grow spiritually, personally, and professionally.
- We Value Our Customers by reliably providing high-quality products and services with outstanding customer service.
- We Value Our Shareholders by aspiring to consistently provide outstanding returns above our peer group and, preferably, above all industrial indices.
- Our Mission: AZZ will create superior value in a culture where people can grow and TRAITS matter. We are diverse, collaborative, and service-minded, operating in a culture of Trust, Respect, Accountability, Integrity, Teamwork, and Sustainability.
10% Reduction
Energy and Emissions Target
Setting a target to reduce Scope 1 and Scope 2 energy consumption and intensity by 10% annually.
100% Recyclable
Steel Products
Hot-dip galvanized steel and coil-coated products are fully recyclable and support renewable-energy infrastructure deployment.
3x Consecutive Ranking
Newsweek List
Named to Newsweek’s “America’s Most Responsible Companies” list for three consecutive years: 2023, 2024, and 2025.
- Implemented an environmental data management system in FY 2021 covering energy, water, natural gas, carbon emissions, waste management and recycling.
- Established a Sustainability Council led by Chief Legal Officer to oversee ESG initiatives.
- Tracking and reporting Scope 1 and Scope 2 energy consumption and intensity annually.
- Published sustainability/ESG reports annually since 2021 per GRI and SASB standards.
15.0% women
U.S. workforce diversity
Percentage of women in the U.S. workforce as of Feb 28, 2024.
22.2% female
Executive team diversity
Percentage of women on the executive team and Board as of Feb 28, 2024.
51.6% diverse
U.S. workforce diversity growth
Proportion of diverse employees in the U.S. workforce as of Feb 28, 2023, showing significant growth compared to prior years.
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