Strategic Account Manager

Description

• Provide daily operational feedback to both Carlisle and assigned key accounts, identifying manpower needs and facilitating adjustments.
• Communicate all official statements, business decisions, and operational changes from Carlisle to assigned key accounts.
• Monitor compliance with all health, safety, and ethical standards for Carlisle personnel located on assigned key accounts sites.
• Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle’s standards and required timeframes.
• Ensure all Carlisle-required documentation is complete, current, and accurate (BOLs, TDS/SDS, SOPs, QC data, equipment maintenance logs, testing records, product complaints, etc.).
• Communicate any changes to product design, QC standards, or technical requirements that may impact performance, quality, or production timelines.
• Document all product or equipment performance issues and support formal Root Cause Analysis (RCA).
• Maintain agreed-upon inventory levels across three concurrent assigned key accounts locations.
• Provide guidance and daily leadership to on-site technical resources supporting assigned key accounts operations.
• Track daily, weekly, and monthly production output to determine burn rates and support raw material planning, logistics forecasting, and capacity management.
• Serve as the main point of contact for all communications, directives, and business updates between Carlisle and assigned key accounts.
• Act as a technical liaison between site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates.
• Manage all order processing and customer service–related issues to ensure timely resolution.
• Make timely decisions that protect quality, performance, and safe operations.
• On-site work in manufacturing and operational environments.
• Serve as the acting site supervisor for Carlisle personnel assigned to Assigned key accounts.
• Conduct periodic and random QC inspections to ensure adherence to required quality standards.
• Adjust manpower across sites to maintain balanced technical coverage and operational continuity.
• Keep all SOPs and product documentation updated; maintain weekly photo/video logs of production.
• Provide general oversight of equipment operations, including troubleshooting equipment issues and ensuring corrective action.

Requirements

• Ability to interpret and maintain technical documentation (SOPs, QC logs, testing data, maintenance records).
• Background in equipment coordination, QC processes, or production oversight.
• Frequent travel to multiple assigned key accounts site locations (approximately 3 concurrent locations).
• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or related field.
• 3+ years of experience in account management, operations coordination, or production support roles.
• Prior experience supervising or coordinating technical teams.
• Experience in technical environments, manufacturing, quality control, or field operations.
• Strong understanding of production processes, quality control, and safety protocols.
• Strong relationship management and communication skills with internal and external stakeholders.
• High attention to detail and accuracy in documentation and reporting.
• Requires ability to walk production floors, observe equipment operations, and conduct hands-on inspections.
• Experience managing customer relationships in a manufacturing or industrial setting.
• In lieu of a bachelor’s degree, candidates may qualify through a combination of education, training, certifications, or practical experience that provides the required knowledge, skills, and abilities for success in the this role.
• Proactive problem-solving and ability to make fast, sound decisions in dynamic environments.
• Applied deep expertise in polyurethane/polyurea products, equipment, and applications.
• Ability to lead, mentor, and guide on-site technical personnel.
• Strong organizational skills with the ability to manage multiple sites, workflows, and priorities.
• Knowledge of equipment operations, basic troubleshooting, and maintenance coordination.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance