Metering Service Delivery Lead

Description

• Develop and maintain strong relationships with customers, internal teams, offshore resources, and filed service partners and external stakeholders
• Managing outcomes for customer and consumer work in conjunction with retailers, contractors and internal teams
• Serve as the key point of escalation for operational queries and updates,
• Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures
• Ensure work is completed to high levels of completion for our customers
• Manage additional checks as required to support invoicing processes
• Be proactive with your own personal development by working with your manager to identify your own development needs, undertaking professional development and training as appropriate, and keeping up to date with trends and new initiatives in your area of specialisation
• Identify opportunities for operational improvements and efficiency
• Ensure timely and accurate data is received and validated from field service providers operating under a correct at source mentality
• Collaborate with internal teams and partners to implement the best practices
• Provide strong, empowering and supportive leadership to your team and leading engagement with our customers, field providers and internal teams
• Ensuring delivery of day-to-day activity and engagement for our customers

Requirements

• Demonstrated experience in developing and empowering people to deliver exceptional results for customers
• Experienced and demonstrated customer communication skills
• Proven experience in customer service or stakeholder management, preferably in utilities or energy sector
• Customer reporting and internal reporting to KPIs
• Competence in using operational systems, CRM platforms, and reporting tools.
• Ability to problem solve and continuously improve processes for improved services for our customers
• Experience with Microsoft Excel, Power Platforms and Power BI is desirable
• Ability to own an issue/improvement through to completion
• Appropriate tertiary level qualification in appropriate field or equivalent
• Excellent communication and relationship-building skills.
• Ability to work collaboratively with internal teams, offshore resources, and external partners.
• Excellent interpersonal and relationship skills including oral and written communication
• Strong organizational and time-management skills with attention to detail.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance