General Manager – Clubs

The General Manager – Clubs will be responsible for the end-to-end operations, management, and growth of BPTP Clubs in the Gurgaon region. This role requires strong leadership, operational expertise, and the ability to ensure a premium experience for members across all club facilities.

• Ensure smooth functioning of all departments: Front Desk, Membership, F&B, Housekeeping, Sports & Recreation, and Events.
• Ensure all clubs operate in compliance with legal, safety, and regulatory requirements.
• Oversee daily operations of all BPTP Clubs in Gurgaon.
• Prepare and monitor club budgets, ensuring cost control and revenue maximization.
• Implement standard operating procedures (SOPs) across all clubs.
• Lead, mentor, and manage club managers and staff in the region.
• Monitor service quality, facilities maintenance, and cleanliness standards.
• Maintain high standards of member satisfaction and engagement.
• Address member feedback promptly and implement improvements.
• Monitor profitability of F&B, membership renewals, events, and other club activities.
• Organize member events, tournaments, workshops, and other engagement activities.
• Work with the marketing team to attract new members and retain existing ones.
• Conduct performance reviews and implement training programs to enhance service quality.
• Promote club services, events, and facilities to increase visibility and engagement.

2. Member Experience & Engagement

• Proven experience in handling multi-location operations and membership-based services.
• Customer-centric mindset with a focus on quality and service.
• Operational and financial acumen for premium club management.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Graduate/Postgraduate in Hospitality, Business Administration, or relevant field.
• Strong leadership and people management skills.
• 10–15 years of experience in club, hospitality, or premium facility management.