Senior Officer – Leasing Support – Retail – Dubai Holding Asset Management

Description

The role holder is responsible for supporting the mall management team by providing administration support for efficient coordination of all mall activities to ensure the effective and smooth running of the mall in delivering superior services and exceeding customer expectations. The role holder coordinates administrative requirements for the assets’ operations, collates data, and prepares reports.

• Coordinate and receive tenant requests, including work permit requests, via call center and distribute them to the appropriate teams, such as Tenant Relations or the technical team, in case of technical requests for timely redressal.
• Attend calls and respond in a timely manner to queries related to the mall management services and any issues related to mall services to ensure critical issues are escalated on time to the centre manager or concerned staff to provide efficient customer service for all the tenants.
• Prepare monthly expense reports and share them with the Centre Manager.
• Support the Centre Manager in preparing financial performance-related reports that includes tenant/customer aging to see how much debt is outstanding, status on the CAPEX or OPEX spend and cost savings etc.
• Prepare any HR-related reports, weekly schedules, annual/compensatory/sick leave, and employee detail trackers.
• Act as the primary administrator and coordinator for the Mall Management Office, communicating effectively with colleagues, establishing effective working relationships, and providing full administrative support.
• Assist the Centre Manager in preparing monthly asset management reports for the management to report on the asset performance and the progress on various initiatives as planned at the beginning of the year.
• Review specialty sales reports and ensure the accuracy of data received from Tenant Relations executives.
• Track and review footfall and car park operating reports and systems to provide accurate business analysis.
• Support the Centre Manager in the preparation of meetings, attend the meetings, and take minutes as required.
• Track, receive, and follow up on mall and tenant compliance documents. Prepare the file and record all official documents and support the tenant relations team in maintaining up-to-date records of all tenants' documentation.
• Monitor monthly database growth and analyse sales/footfall drop /increase for marketing campaigns.
• Coordinate and collect budget reports (OPEX & CAPEX) from relevant departments on a weekly/monthly basis.
• Prepare monthly master sales report tenant ranking reports & and submit them for further action.
• Track and collect all tenant sales data.
• Track the inventory and ensure that the property's units and space records are accurate.
• Support the team in updating the database of all mall services activities, rates, retail lease, relevant leasing regulations, etc., and ensure accurate information recording.
• Draft the tenant letters / interoffice memos.
• Carry out YARDI / Zycus purchase requests and other Oracle-based reports.
• Prepare and administer outgoing communications, memos, letters, and emails for the asset.
• Assist in preparing footfall and turnover forecasts and submit them to the Centre Manager.
• Carry out Oracle purchase requests for office and administrative requests and other Oracle-based reports and functions.
• Record and track the progress of relevant mall management day-to-day activities to provide information to the Centre Manager for making informed decisions.
• Assist in preparing asset business plans and asset year-end analytical presentations or any other related reports.
• Prepare and submit all invoices to Finance, track the payment process, and act as a main contact point between the asset suppliers & and the Finance department.

Requirements

• Minimum of 2–4 years of experience in retail, retail mall management, or related fields.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong numerical aptitude and finance acumen.
• Exceptional organizational and time management skills.
• Experience in the Middle East is preferred.
• Bachelor’s degree in any discipline is preferred.
• Excellent interpersonal skills with the ability to interact effectively at all levels of the organization.
• Ability to remain composed and professional in challenging situations.
• Excellent verbal and written communication skills; proficiency in Arabic is a plus.
• Sound understanding of financial concepts and ability to handle basic financial data.
• Accurate and thorough in filing, documentation, and record-keeping.
• Strong problem-solving and analytical abilities.

Benefits

At Dubai Holding, we're committed to nurturing the success and well - being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

Training + Development

Interview process

Visa Sponsorship

Security clearance