Community Assistant - Haven at Elgin (Student Living)

Description

The Leasing Assistant works with the property‑management team to achieve occupancy and retention goals by performing administrative, leasing, marketing and customer‑service tasks at the community. The role supports sales and leasing activities, resident relations, and after‑hours response.

• Handle leasing office admin tasks such as copying, filing, preparing notices, answering calls, and organizing rent payments.
• Conduct virtual tours, respond to online inquiries, greet and qualify prospects, and show apartments to meet occupancy goals.
• Prepare lease paperwork and maintain resident lease files.
• Assist with resident move‑in and move‑out processes, ensuring mandatory work dates are covered.
• Answer incoming calls and schedule property tour appointments.
• Perform on‑site marketing outreach to increase community awareness and qualified traffic.
• Coordinate resident events and programs to boost satisfaction.
• Schedule and conduct resident visits; distribute flyers, newsletters, surveys, and notices.
• Serve as after‑hours liaison, responding to emergencies and completing required on‑call shifts.
• Address resident concerns promptly, resolve issues, and forward requests to appropriate staff.

Requirements

The position requires the ability to stand, walk, bend, climb ladders and lift up to 25 lb unaided (or 50 lb with assistance) in indoor and outdoor conditions, including all weather. A flexible schedule is needed, with on‑call duties during evenings, weekends and holidays, and occasional travel to other properties or training.

Benefits

Pay is based on business needs, experience, skills and location, with eligibility for quarterly or annual bonuses for corporate roles and weekly/monthly/quarterly bonuses for on‑site positions. Part‑time team members receive a 401(k) with company match, employee assistance program and paid sick time; union and prevailing‑wage roles may have different terms.

Training + Development

Interview process

Visa Sponsorship

Security clearance