Work Coordinator at Liberty. The Go-To People For Property Services. in Havant, England, United Kingdom | GBP26,208-26,208 | Kablio

Role

Description

work scheduling

contract management

service delivery

job validation

backfill scheduling

client management

Handling calls, scheduling a range of works
Rescheduling jobs that fall out of programme
Help us manage contract requirements for a range of jobs
Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
Validating each job to ensure the required information is available
Prioritising and scheduling backfill and reinstatement tasks
Managing the customer and client relationships
Ensuring all regulatory information is updated and logged in real time with status updates on the internal system

Requirements

database

call handling

office systems

teamwork

analytical

communication

Ability to operate a computerised data base system
Previous call handling/scheduling experience
Good knowledge of office working systems
Ability to work independently and as part of a team
Demonstrate strong analytical skills and the ability to manage change
Excellent communication skills

Benefits

Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game
Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£120M+ Revenue

Annual Revenue

The company generates over £120 million annually, positioning it as a significant player in the property services sector.

89,000 Jobs

Annual Job Volume

The company targets over 89,000 jobs annually, showcasing its large-scale operational capacity.

89% First-Fix Rate

Service Efficiency

Achieves an impressive 89% first-time-fix rate, reflecting high operational efficiency.

90% Direct Operatives

Workforce Composition

Employs a workforce where 90% are directly employed operatives, ensuring quality and control.

Evolved into a national property services specialist with regional hubs across England and Wales.
Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly.
Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities.
Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff.
Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding.
Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.

Culture + Values

We are a service-driven company, focusing on customer satisfaction.
We value integrity and always act with honesty and transparency.
We promote a culture of collaboration and teamwork.
We are passionate about providing high-quality services.
We are dedicated to continuous improvement and innovation.

Environment + Sustainability

2030

Net Zero Emissions by 2030

Target to achieve zero emissions by the year 2030, demonstrating a strong commitment to combating climate change.

Reducing carbon footprint through energy-efficient solutions.
Incorporating sustainability into every aspect of operations and services.
Investing in eco-friendly technologies and practices to reduce waste and energy consumption.

Inclusion & Diversity

Articles

Careers at Liberty

Liberty Group Projects

About Liberty Group