Manager of Cortland Front Door
Cortland
Manage multi-site waste services and teams for apartment communities.
19 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Decatur, GA
Onsite
Company Size
1,000 Employees
Service Specialisms
Artificial Intelligence
Automation
Blockchain
Cybersecurity
Digital marketing strategy
Consulting
Venture Capital
Private Equity
Sector Specialisms
Industrial
Construction
Marine
Mining
Multifamily Residential
Role
What you would be doing
inventory management
schedule management
property inspection
report delivery
safety compliance
labor budget
- Recruit, hire, and onboard Service Managers and Service Technicians
- Provide on-call support to Service Managers, Technicians, Community Managers, and community teams within your designated territory
- Approve time sheets and ensure communities are serviced as scheduled
- Ensure daily/nightly completion of resident doorstep trash and recycle pickup and bulk waste for assigned communities
- Drive to inventory warehouse when needed for supplies (personal protective equipment, containers, waste stations, or other supplies)
- Keep inventory of supplies and manage proper usage to service team
- Create and manage schedule for service team
- Inspect properties regularly for resident and service team compliance
- Discuss associate’s development needs and subsequently facilitate appropriate support, coaching, and/or training opportunities
- Make informed decisions with consideration to resident and community impact, ensuring maximum quality of service for Cortland residents and community teams
- Ensure daily delivery of company reports to designated community teams and Director of Cortland Front Door
- Comply with, promote, and train on all safety policies and procedures and report all safety incidents in a thorough and timely manner
- Manage a labor budget depending on number of assigned communities
- Promote a service first approach with excellent resident communication and professionalism
- Collaborate with internal customer service associates, Finance, Talent, Marketing, Operations, and IT
- Keep timely and accurate community, associate, and operational records
- Create and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concerns
- Assist in management or service roles if or when needed to ensure limited-service disruption
- Facilitate and lead new community launches, including container distributions
What you bring
ms office
high school
operations leadership
customer service
communication
integrity
- You’re so helpful in preparing reports and materials that others never have any questions about missing information.
- Proficiency in MS Word, Outlook, Excel & Power Point
- High school diploma or GED equivalent
- Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
- Unwavering integrity and ability to be trusted with consistent service completion
- Ability to perform effectively in environments with frequent workload changes and competing demands
- Effectively communicate with others both verbally and written
- Customer service and prior people management experience
- Clean driving record
- Ability to manage stress and adapt to changing environment, comfortable with complexity
- Able to work with cross-functional teams within the organization
- Strong 5+ years of multi-site operations leadership
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm.
- The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors.
- They manage thousands of apartments and properties across major U.S. cities.
- Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence.
- Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies.
- Their portfolio includes luxury apartments, mixed-use developments, and commercial properties.
- They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.
- Customer-first approach
- Collaboration
- Innovation
- Integrity
- Excellence
- Accountability
2050 Carbon Neutrality
Net-Zero Emissions Target
Describes the company's goal to achieve net-zero carbon emissions by a specific future year.
- Integrates sustainability into real estate projects focusing on energy efficiency, water conservation, and sustainable materials.
- Achieved LEED certification for several properties.
- Uses energy-efficient systems in building designs.
50% Women
Leadership Representation
The proportion of women in leadership roles reflects a significant commitment to gender diversity.
30% Minority by 2025
Leadership Representation by 2025
The target for minority representation in leadership roles highlights a forward-looking approach to diversity and inclusion.
- Has set goals to increase the representation of women and minorities in leadership roles.
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