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TriStar JCB- Parts Manager
Jcb North America
Parts Manager responsible for driving aftermarket sales support and growth while building strong relationships with customers in the equipment industry.
14d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Murfreesboro, TN
Field
Company Size
13,000 Employees
Service Specialisms
Construction Services
Engineering
Project Management
Design
Technical Services
Consulting
Sector Specialisms
Construction
Paving
Compaction
Industrial
Infrastructure
Energy
Residential
Commercial
Role
What you would be doing
customer relationship
sales conversion
inventory management
aftermarket sales
financial management
product knowledge
- Build and maintain strong relationships with new and existing customers
- Follow up on quotes and leads to convert them into sales
- Provide detailed product information, including features, benefits, alternatives, and pricing
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Prepare and process sales orders accurately and efficiently
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in DMS systems
- Demonstrate and execute a consistent inventory management practice
- The successful candidate will play a key role in driving aftermarket part sales support and growth while building strong relationships with customers in the industry
- This role involves parts department P&L responsibility, management of direct reports, and the ability to properly budget, forecast, and meet or exceed targets.
- Handle inbound and outbound calls to prospective and existing customers, identifying customer needs and recommending appropriate solutions
- This role involves handling inbound and outbound part or component sales inquiries, providing product information, and invoicing sales.
- Responsible for part catalogue lookup and satisfying internal or external inquiries via phone, by email, or in person.
- Provide regular departmental updates to senior leadership
- Stay updated on product knowledge and industry trends
What you bring
dealer management
customer service
problem solving
equipment experience
ms office
communication skills
- Ability to multitask, prioritize, and manage time effectively
- At least 4 years of support, and/or parts/service sales experience preferably in the equipment or rental industry.
- Strong customer service skills and a customer-centric approach
- Proven experience in parts or aftermarket operations, preferably in the equipment industry
- Ability to work independently and as part of a team
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and attention to detail
- Proficient in using a DMS (Dealer Management Software) and MS Office Suite
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- not currently hiring individuals who require sponsorship for employment visa status
- background checks may be conducted per applicable laws and company policy
Company
Overview
Founded 1945
Year Established
JCB originated in the United Kingdom and has since grown into one of the world’s largest manufacturers of construction equipment.
Backhoe Loader Revolution
Year Invented
JCB introduced the first backhoe loader in 1953, transforming the construction industry's approach to excavation and digging tasks.
- A leading manufacturer of heavy equipment, specializing in construction, agriculture, and industrial machinery.
- The company’s portfolio includes backhoe loaders, excavators, skid steers, and telehandlers, all designed for various industries.
- Serves a broad range of sectors, from heavy civil construction to agricultural machinery solutions.
- Known for innovation, durability, versatility, and performance, with a strong focus on enhancing productivity on job sites.
- Noteworthy projects include large-scale infrastructure developments, agricultural operations, and specialized industrial equipment supply.
- Continues to lead in developing new technologies, with a commitment to providing high-quality solutions across sectors.
- We are a company built on engineering excellence, focusing on innovation, customer service, and delivering exceptional products.
- Safety is paramount in everything we do.
- We strive for excellence and continual improvement.
- We are passionate about the environment and committed to sustainability.
- We value the diversity of thought, fostering creativity and collaboration in all areas of our work.
2039
Net-Zero Target Year
The company is aiming to achieve net-zero emissions by this year.
- Their machines have improved fuel efficiency, lowering emissions and enhancing performance.
- They are making advancements in hybrid and fully electric product development.
- Efforts are made to reduce waste and promote recycling within operations.
- Suppliers are held to strict environmental standards as part of their sustainability initiatives.
- Actively seeking to create a more inclusive workforce through ongoing recruitment efforts.
- Implemented training programs to increase awareness around inclusion and diversity.
- Committed to providing equal opportunities for all employees regardless of gender, race, or background.
- Specific gender-related statistics or outcomes are not currently available.
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