Credit & Collections Specialist
Meriton
Manages collections, liens, and customer accounts to ensure timely payments.
16 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Miami, FL
Office Full-Time
Company Size
1,144 Employees
Service Specialisms
Construction services
Property Development
Engineering
Design
Architecture
Project Management
Consulting
Turnkey
Sector Specialisms
Commercial HVAC
Hydronics
Residential Apartments
Retail Precincts
Hotel Suites
Role
What you would be doing
dynamics crm
lien software
account monitoring
month‑end close
sox compliance
collections outreach
- Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM.
- Monitor assigned customer accounts for open balances and aging status.
- Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy.
- Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts.
- Maintain proper records of waivers, releases, and lien filings for audit readiness.
- Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date.
- Initiate and document collections outreach via phone and email, adhering to a defined cadence for follow-up.
- Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution.
- Liaise with the legal team on enforcement and escalation of collections cases.
- Initiate and track the lien filing process via lien software to protect the company's rights.
- Provide daily status updates and share exceptions with the working capital team.
- Maintain local records in alignment with SOX requirements.
- Coordinate with billing and service departments to resolve disputed invoices or misapplied payments.
- Ensure that no account reaches or remains within the company’s standard aging bucket without proper documentation and approval.
What you bring
associates degree
3+ years
erp systems
ticketing
ms office
self‑starter
- Ability to work in a fast-paced environment
- Escalate accounts approaching exceeded aging to senior staff and local leadership.
- Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
- Associates degree and/or 3+ years of experience in collections
- Regular, consistent and necessary to meet the needs of the business
- Must be able to walk, bend, stand, and reach constantly during a workday.
- Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
- Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
- Standing for long periods of time (4-5 hours) occasionally
- Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices
- Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
- Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
- Strong attention to detail
- Must conduct self in an ethical, legal, and responsible manner at all times
- Must be able to lift 15 – 20 lbs.
- Strong experience with ERP systems, particularly Financial & Operations, is a plus.
- Familiarity with ticketing/case management systems is required.
- Must be able travel via plane or car to events
- Demonstrated ability to work autonomously and manage a high volume of work.
- Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
1963 Founded
Year of Establishment
The company was established in 1963 and has since grown to become a major player in the Australian real estate market.
79,000 Apartments
Properties Developped
The company has developed over 79,000 apartments and hotel suites across major east-coast cities.
A$2.7B Revenue
Annual Revenue
The company has recorded revenues in excess of A$2.7 billion.
252m Tower
Tallest Residential Building
The company has completed one of the Gold Coast’s tallest residential buildings, the Ocean tower.
- Dominates Australia’s skylines with high-scale developments.
- Blends scale with ambition in major east-coast cities.
- Operates its own serviced apartment arm with properties in Sydney, Brisbane, and the Gold Coast.
- Sustains a multi-billion-dollar project pipeline.
- Projects include high-rise towers and mixed-use urban precincts.
- Specializes in large-scale residential development, long-stay serviced accommodation, and integrated retail and childcare precincts.
- Founder remains deeply involved in design and construction, ensuring continuity in its evolution.
- Meaningful – every interaction should leave a positive impact
- Excellence – continuously improving to be the best version for team members and guests
- Respect – relationships built on mutual understanding
- Intuitive – always looking forward to produce high‑quality experiences
- Teamwork – connection and ability to work as one
1M Bottles
Recycled Plastic
Recycled over 1,000,000 plastic bottles into microfibre bedding.
- All developments comply with Australia’s NatHERS, BASIX and Ecologically Sustainable Development principles.
- Include electric car charging stations, energy-efficient lighting and appliances, water-saving fixtures, rain/stormwater harvesting, rooftop solar panels, rooftop gardens, cycleways and walking tracks.
- “Go Greener” stay-5+ option reduces water, energy and chemical usage.
- In-room compendiums are fully digital; paper used is FSC certified, 100% recycled and carbon neutral; pens made from recycled paper.
- Amenities (KEVIN.MURPHY) are PETA-approved and vegan.
- Reusable cups and water bottles offered for purchase.
- Commitment to integrate suppliers focused on reducing carbon emissions, minimising waste and limiting natural resource use.
50% Female Leadership
Gender Diversity Target
Aiming for gender parity in executive roles by 2025.
Number One
Global Rankings
Recognized as the top company in global diversity and inclusion rankings by the Institute of Inclusive Excellence in 2023.
15 New Programs
Initiatives Launched
Introduced 15 new diversity and inclusion programs in 2022 to support underrepresented groups.
- Committed to fostering an inclusive workplace culture.
- Partners with leading organizations to advance diversity in the tech industry.
- Proud to support LGBTQ+ rights through global advocacy efforts.
- Encourages employee resource groups to promote belonging and engagement.
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