Operations Coordinator

Description

• Oversee the dispatching of trucks for timely and accurate delivery of product to worksites.
• Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
• Manage the inventory
• Assist or directs warehouse personnel in loading and unloading trucks using forklift.
• Tracks and reports on stock levels using the Agility software/computer system.
• Other duties include order processing, day-end balancing, and assisting with all other areas of running the branch.
• Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.
• Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
• Oversee the daily operations of the warehouse to ensure that work orders are pulled in a timely and accurate manner.
• While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear.
• Oversee that orders are loaded and unloaded for the vendor or customer promptly.
• Responsible for managing all phases of inventory control to include purchasing, weekly cycle counts, pricing, review, and disposition of damaged and outdated stock.

Requirements

• The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Tolerance for Stress – performs under pressure.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Has the ability to be self-organized with time and work duties.
• Practical Learning – assimilates and applies new information.
• Attention to Detail – accomplishes total tasks, showing concern for all areas, no matter how small.
• Judgment – ability to define problems, collect data, establish facts, and draw valid conclusions.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Able to multi-task and handle requests from multiple sources in an accurate manner
• Certificates, Licenses & Registrations – Must have a valid driver’s license with a clean driving record.
• Action oriented and develops alternative courses of action and makes recommendations based on logical assumptions and information.
• Language Skills – Can read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Must have the ability to write reports, business correspondence, and procedure manuals. Possess the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• One to two years’ related experience and/or training; or equivalent combination of education and experience.
• Customer Awareness – look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
• Provide excellent customer service using professional communication skills.
• Mathematical and Computer Skills – Ability to calculate numbers and amounts such as discounts, interest, commissions, proportions, percentages, etc. Must possess general computer skills and a basic understanding of Microsoft Office Products.
• Adaptability – maintains effectiveness with varying tasks, responsibilities and people
• Reasoning – able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.

Benefits

• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Competitive salaries for all team members paid weekly
• Medical, Dental and Vision Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance