Plumbing Manager / Lead Plumber

Description

• Supervise, mentor, and support a team of residential service plumbers
• Maintain clean, safe worksites and represent the company with professionalism in every home
• Maintain company vehicles, equipment, and tools in top condition
• Provide regular coaching through ride-alongs, quality audits, and real-time field support
• Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
• Identify performance issues and create improvement plans
• Ensure accurate documentation of work performed, materials used, and customer notes
• Support emergency or escalated calls requiring advanced technical expertise
• Deliver hands-on technical training and troubleshooting support
• Diagnose and repair residential plumbing issues, including
• Support hiring, onboarding, and training of new plumbers
• Provide clear and professional communication of problems, solutions, and pricing
• Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
• Lead training sessions on new technologies, best practices, and company procedures
• Hold daily or weekly field meetings to communicate goals, updates, and expectations
• Run customer appointments daily, serving as a working field leader

Requirements

• Own key performance indicators (KPIs), including:
• Comfortable using Service Titan
• 5+ years of residential plumbing service experience
• Washington State PL01 or PL02 License (required)
• Valid driver’s license and clean driving record
• A culture grounded in integrity, punctuality, and exceptional workmanship
• Ability to pass background check and drug screening
• Prior leadership, training, or lead-tech experience strongly preferred
• Demonstrated ability to coach, motivate, and hold team members accountable
• High standards of integrity, reliability, and punctuality
• Strong customer service and communication skills

Benefits

• Signing bonus
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Competitive hourly base pay plus performance-based incentive / commission
• Customer satisfaction scores
• PTO, paid holidays, and benefits (if applicable)
• Signing bonus for the right applicant
• Conversion rates
• Health insurance
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
• Bonus based on performance
• Vision insurance
• Free uniforms
• Opportunity to directly influence the success and development of a high-performing team
• Paid time off
• Dental insurance
• Additional compensation tied to team performance and KPI achievement
• Company vehicle, tools, uniforms, and equipment
• Membership sales
• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Revenue and ticket goals
• Opportunity for advancement
• Competitive salary
• Company car

Training + Development

Interview process

Visa Sponsorship

Security clearance