Supervise, mentor, and support a team of residential service plumbers
Maintain clean, safe worksites and represent the company with professionalism in every home
Maintain company vehicles, equipment, and tools in top condition
Provide regular coaching through ride-alongs, quality audits, and real-time field support
Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
Identify performance issues and create improvement plans
Ensure accurate documentation of work performed, materials used, and customer notes
Support emergency or escalated calls requiring advanced technical expertise
Deliver hands-on technical training and troubleshooting support
Diagnose and repair residential plumbing issues, including
Support hiring, onboarding, and training of new plumbers
Provide clear and professional communication of problems, solutions, and pricing
Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
Lead training sessions on new technologies, best practices, and company procedures
Hold daily or weekly field meetings to communicate goals, updates, and expectations
Run customer appointments daily, serving as a working field leader
Requirements
servicetitan
pl01 license
5+ years
leadership
kpis
customer service
Own key performance indicators (KPIs), including:
Comfortable using Service Titan
5+ years of residential plumbing service experience
Washington State PL01 or PL02 License (required)
Valid driver’s license and clean driving record
A culture grounded in integrity, punctuality, and exceptional workmanship
Ability to pass background check and drug screening
Prior leadership, training, or lead-tech experience strongly preferred
Demonstrated ability to coach, motivate, and hold team members accountable
High standards of integrity, reliability, and punctuality
Strong customer service and communication skills
Benefits
Signing bonus
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Competitive hourly base pay plus performance-based incentive / commission
Customer satisfaction scores
PTO, paid holidays, and benefits (if applicable)
Signing bonus for the right applicant
Conversion rates
Health insurance
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
Bonus based on performance
Vision insurance
Free uniforms
Opportunity to directly influence the success and development of a high-performing team
Paid time off
Dental insurance
Additional compensation tied to team performance and KPI achievement
Company vehicle, tools, uniforms, and equipment
Membership sales
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Revenue and ticket goals
Opportunity for advancement
Competitive salary
Company car
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass background check and drug screening
Company
Overview
Founded 1998
Company Establishment
The company was established in 1998, marking its beginning as a trusted name in plumbing services.
Quickly became a trusted name in plumbing services.
Specializes in providing a wide range of plumbing solutions for both residential and commercial needs.
Offers expert services in repair, installation, maintenance, and emergency plumbing services.
Known for its punctuality, ensuring that technicians arrive on time, every time, or the service is free.
Has a strong nationwide presence with franchises across multiple states in the United States.
Focused on providing exceptional customer service and building long-lasting client relationships.
Standout for their 'On-time Guarantee' and high standards in both customer service and workmanship.
Culture + Values
We are a customer-focused company that prides itself on delivering superior plumbing services.
We believe in integrity, respect, and professionalism.
We strive to foster a culture of trust and teamwork.
We invest in training, development, and empowerment of our employees.
We are committed to delivering quality work on time, every time.
Environment + Sustainability
Net Zero by 2030
Carbon Footprint Goal
Committed to achieving net zero carbon emissions by the year 2030, demonstrating long-term environmental responsibility.
Dedicated to reducing environmental impact with eco-friendly products and practices.
Encourage water conservation and energy-efficient plumbing solutions.
Prioritize green technologies and sustainable practices in all operations.