OTA Partnerships & Revenue Manager

Description

• Research additional revenue opportunities via OTAs, not limited to new AI tools and marketing strategies and new OTA partners
• Strategic Growth Leadership: Own the OTA growth strategy within the broader distribution mix, while balancing revenue, margin and brand positioning
• Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers
• Cross-Functional Collaboration: Partner across departments to align OTA strategies with overall goals and inform internal teams on OTA best practices
• Develop and produce weekly, monthly, and quarterly OTA performance reports with actionable recommendations
• Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance, best e-commerce assets and language
• Represent ESBO at industry events, trade shows and networking functions
• The Web and Revenue teams work collaboratively to optimize revenues across all e-commerce sales channels (organic web, digital, and OTAs) and achieve target KPI’s
• Product Placement: Maintain “best-in-class” placement and ranking of our products with our OTA partners to grow market share
• Negotiate contracts, commissions, partnership terms, placement, visibility, packages and ranking
• Data-Driven Insights and Reporting: Deliver weekly and monthly comprehensive KPI results including conversion rate, share of market, per caps, placement, and ranking along with actionable market insights and recommendations
• Actively engages in professional development opportunities and demonstrates growth in their skills and knowledge
• Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e-commerce strategy
• Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization, alignment in overall e-commerce brand, and positive guest satisfaction
• Leverage OTA platforms and relationships to ensure gather market and competitor insights
• Monitor KPI’s that optimize total e-commerce net revenues (organic web, digital, and OTA)
• Execute promotions, special offers, and package deals to drive incremental revenues
• Analyze travel trends, customer behavior, and competitive landscape to identify growth opportunities
• Innovation & Technology: Leverage emerging technologies, AI tools, and analytics to provide reports quickly and accurately
• Establishes clear, measurable goals; consistently monitors progress; fosters strong collaboration; communicates effectively; and cultivates a positive, high-morale team environment
• Ensure OBS Sales manages back-of-house functions effectively for connectivity issues, accounting, content management, parity issues, and website audits
• E-Commerce Optimization: Improve OTA product content, run A/B tests and align promotions with ESBO total e-commerce strategies
• Ensure content accuracy, competitive positioning, and brand consistency
• Builds and leverages strong industry connections to drive success

Requirements

• Strong analytical and problem-solving skills
• Exceptional written and oral communication skills
• Positive – you possess a service-oriented attitude with excellent follow through
• Bachelor’s degree in related field
• OTA Admissions = 45%
• Is data-driven and uses insights to make recommendations and advise on strategy
• Knowledge of sales techniques and customer service best practices
• Minimum of 5 years of experience in sales or revenue, with a focus on OTA management in the hospitality or travel and tourism industry
• Strong knowledge of major OTA platforms and channel management systems.
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Expert proficiency in MS Office (Excel, Word, PowerPoint)
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• PowerBi experience preferred
• Prolonged periods of sitting at a desk and working on a computer
• OTA Per Cap = 15%
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Possesses in-depth knowledge of the OTA industry, including key players, market dynamics, emerging trends, potential risks, and opportunities
• Must be able to lift up to 15 pounds at times

Benefits

• Complimentary Empire State Building Observatory access
• 401(k) with 100% match up to 5%
• Paid parental leave
• Generous paid time off
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Volunteer time off
• Complimentary gym membership and other wellness benefits
• Pre-tax transit accounts
• Flex Summer Fridays
• Voluntary Hospital, Accident, and Cancer Programs
• Employee Assistance Program for emotional, financial, and legal support
• Employee Discount Programs
• Employee engagement programs
• Competitive base salary and bonus
• Voluntary Enhanced LTD Program

Training + Development

Interview process

Visa Sponsorship

Security clearance