Customer Facing Support Engineer at Eaton in Dubai, Dubai, United Arab Emirates | Kablio

Role

Description

sales reporting

proposal development

order management

client relations

pricing approvals

stakeholder coordination

Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton.
Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data
Assist KAM's to commercially respond to offer proposals
Assist in using internal resources to develop proposals that meet/exceed client requirement
Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.
Collaborate effectively with other departments and EMEA team members related to KAM's accounts
Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation

Requirements

salesforce

sap

electrical

data center

electrical eng

5+ years

Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
Strong processes and state-of-the-art systems and tools
Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.
Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.
Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent
5+ years of related experience in the data center business

Benefits

Annual mentoring program, Eaton University, a reward, and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions

Role

Description

sales reporting

proposal development

order management

client relations

pricing approvals

stakeholder coordination

Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton.
Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data
Assist KAM's to commercially respond to offer proposals
Assist in using internal resources to develop proposals that meet/exceed client requirement
Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.
Collaborate effectively with other departments and EMEA team members related to KAM's accounts
Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation

Requirements

salesforce

sap

electrical

data center

electrical eng

5+ years

Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
Strong processes and state-of-the-art systems and tools
Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.
Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.
Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent
5+ years of related experience in the data center business

Benefits

Annual mentoring program, Eaton University, a reward, and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions