Description
account management
product coaching
executive relations
process improvement
data analysis
customer segmentation
The Enterprise Customer Success Manager will manage and develop a portfolio of roughly 40 high‑touch residential trade accounts, influencing company revenue and shaping the future of the service industry. You will work closely with the largest trade service companies in North America, providing executive‑level communication and strategic guidance. Your success will directly impact ServiceTitan’s continued growth and the value delivered to customers.
- Manage a portfolio of ~40 enterprise residential customer accounts.
- Gather intelligence on product usage and coach customers on best practices.
- Build and maintain senior‑level relationships, delivering executive‑level communications.
- Solve complex problems with innovative solutions to increase product value.
- Identify and implement improvements to product and internal processes.
- Analyze user engagement data and report key performance indicators regularly.
- Segment customers for upselling and cross‑selling opportunities.
- Mentor new hires and support members of the non‑Enterprise Success Team.
Requirements
4+ years
project management
account management
communication
problem solving
travel 15%
- Hold 4+ years of account or project management experience in a customer‑facing role.
- Demonstrate ability to multitask, manage projects, and maintain strong attention to detail.
- Exhibit strong communication, organizational, and problem‑solving skills.
- Travel up to 15% nationwide as needed.
Benefits
We support our Titans with flexible time off, extensive learning and development programs, leadership training, and recognition through Bonusly and peer‑nominated awards. Our comprehensive benefits include fully‑paid medical, dental, and vision coverage, 401(k) match, telehealth, parental leave, fertility and adoption support, pet insurance, and more. Compensation ranges from $85,700 to $114,600 USD base, plus annual bonus, equity, and a holistic benefits suite.
- Benefit from flexible time off, learning & development, and leadership training.
- Receive comprehensive health coverage, 401(k) match, and telehealth services.
- Access life‑stage support including parental leave, fertility services, and adoption reimbursement.
- Earn a total compensation package that includes base salary, annual bonus, equity, and holistic benefits.
Training + Development
Information not given or found
