Enterprise Application Support Engineer at Rdo Equipment Co. in Fargo, ND | Kablio

Role

Description

technical support

defect analysis

process improvement

ticket management

documentation

client interaction

Collaborate with cross-functional teams including development, product management, and quality assurance to escalate and resolve complex technical issues.
Introduce continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
Perform analysis and testing of software defects and contribute to the development of solutions that enhance product reliability and user experience.
Provide training and support to customers on software functionality, best practices, and troubleshooting techniques.
Develop and maintain knowledge base articles and technical documentation to enhance self-service support options for customers.
Train and mentor junior support engineers to foster a culture of continuous learning and improvement.
Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization.
Provide technical support for software-related issues, guiding customers through troubleshooting steps and solutions.
Document and track support tickets in the ticketing system, ensuring accurate and timely updates to customers and stakeholders.
Participate in discussions to understand clients’ needs, requirements, and manage support work requests to result in the delivery of fixes or enhancements on time and with high-quality.
Contribute to continuous improvement initiatives within the support team to optimize processes and enhance service quality.

Requirements

microsoft d365

bachelor's

project management

problem solving

customer service

communication

Excellent analytical and problem-solving skills.
Strong business background.
Effective prioritization and project management skills.
Ability to work independently and manage multiple priorities.
Bachelor’s degree in Business, Accounting or Information Technology, or related field.
Strong customer service ethic.
Experience supporting or working with Microsoft D365.
Excellent verbal communication skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1968

Year Established

The company was established in 1968 by potato farmer Ronald D. Offutt.

80+ Locations

Across the U.S. and Globally

It supports global infrastructure and food-production projects.

$10,000 Start

Initial Financing

Financed through farmland sales and a loan.

Late 1990s Expansion

Diversified Equipment Ecosystem

Expanded into trucks, material-handling and equipment financing.

They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Culture + Values

Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.

Environment + Sustainability

LEED certified 2015

Sustainability Milestone

Achieved LEED certification, highlighting sustainable construction and operation practices.

50% water use reduction

Efficient Landscaping

Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.

McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.

Inclusion & Diversity

3.7/5

Glassdoor Diversity & Inclusion Rating

Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.

4.6/5

Gender D&I Rating (Women)

Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.

4.1/5

Gender D&I Rating (Men)

Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.

Articles

Careers

Role

Description

technical support

defect analysis

process improvement

ticket management

documentation

client interaction

Collaborate with cross-functional teams including development, product management, and quality assurance to escalate and resolve complex technical issues.
Introduce continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
Perform analysis and testing of software defects and contribute to the development of solutions that enhance product reliability and user experience.
Provide training and support to customers on software functionality, best practices, and troubleshooting techniques.
Develop and maintain knowledge base articles and technical documentation to enhance self-service support options for customers.
Train and mentor junior support engineers to foster a culture of continuous learning and improvement.
Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization.
Provide technical support for software-related issues, guiding customers through troubleshooting steps and solutions.
Document and track support tickets in the ticketing system, ensuring accurate and timely updates to customers and stakeholders.
Participate in discussions to understand clients’ needs, requirements, and manage support work requests to result in the delivery of fixes or enhancements on time and with high-quality.
Contribute to continuous improvement initiatives within the support team to optimize processes and enhance service quality.

Requirements

microsoft d365

bachelor's

project management

problem solving

customer service

communication

Excellent analytical and problem-solving skills.
Strong business background.
Effective prioritization and project management skills.
Ability to work independently and manage multiple priorities.
Bachelor’s degree in Business, Accounting or Information Technology, or related field.
Strong customer service ethic.
Experience supporting or working with Microsoft D365.
Excellent verbal communication skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1968

Year Established

The company was established in 1968 by potato farmer Ronald D. Offutt.

80+ Locations

Across the U.S. and Globally

It supports global infrastructure and food-production projects.

$10,000 Start

Initial Financing

Financed through farmland sales and a loan.

Late 1990s Expansion

Diversified Equipment Ecosystem

Expanded into trucks, material-handling and equipment financing.

They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Culture + Values

Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.

Environment + Sustainability

LEED certified 2015

Sustainability Milestone

Achieved LEED certification, highlighting sustainable construction and operation practices.

50% water use reduction

Efficient Landscaping

Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.

McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.

Inclusion & Diversity

3.7/5

Glassdoor Diversity & Inclusion Rating

Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.

4.6/5

Gender D&I Rating (Women)

Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.

4.1/5

Gender D&I Rating (Men)

Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.

Articles

Careers