Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Installation Manager
Empire Today
Lead installation team, manage contractors, ensure project execution and customer satisfaction.
6d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Sugar Hill, GA
Field
Company Size
2,195 Employees
Service Specialisms
Flooring
Carpet Installation
Tile Installation
Hardwood Flooring
Laminate Flooring
Vinyl Flooring
Commercial Flooring
Residential Flooring
Sector Specialisms
Residential
Commercial
Small Businesses
Organizations
Role
What you would be doing
order allocation
installation audit
change orders
load meetings
sop management
software systems
- Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
- Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide meaningful feedback and coaching.
- Review capacity planner daily and allocate orders by priority to available installers by rating.
- Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
- Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
- Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
- Discuss the scope and cost impact of change orders with customers and gain approval to proceed--this includes securing payment for added scope or product or service changes.
- Conduct daily pre-load out and post load out meetings with cross-functional teams.
- Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
- Attend leadership and market meetings as required.
- Maintain standard operating procedures for installation operations and review with Market Manager monthly.
- Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
- Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
- Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.
- Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.
- Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
- Collaborate with other departments to ensure successful project completion.
- Manage installation opportunities using practical installation experience, common sense, and integrity.
- Respond to customer concerns and engage with customers during and after installation to ensure satisfaction.
- Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
What you bring
microsoft
order management
associate degree
estimating
flooring
driver’s license
- Strong computer systems skills including all Microsoft applications and order management software programs.
- Working knowledge of home improvement codes, permitting, and licensing requirements are preferred.
- Ability to report to work on a regular basis, including evenings and weekends.
- Valid driver’s license.
- Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.
- Associates degree required, Bachelor’s degree preferred or equivalent work experience.
- Excellent verbal, interpersonal, and written communication skills and ability to communicate to a variety of audiences.
- Experience with material take-offs, additions, and estimating competency is preferred.
- This position spends approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data.
- Strong problem-solving and negotiation skills
- Proficient in the fundamentals of carpet and flooring installations.
- Bilingual fluency in English and Spanish preferred.
- Ability to establish and maintain a cohesive team and rapport with Installation Subcontractor.
- Approximately 40% of the time is spent in the field on job site visits and/or field internal inspections (must be able to drive to job sites/inspections).
- Capacity to create a sense of ownership and empowerment with internal support staff.
- Ability to lift and/or move up to fifty pounds (i.e., materials, product samples, etc.).
- Ability to work in an office and dock setting, some regular evenings, weekends, shifts, off site, and/or with customers.
- Wellness program.
- Health benefits with quick enrollment – medical, dental, and vision.
- Professional development & career advancement opportunities.
- We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
- Paid time off & holiday pay.
- We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
- Incentive program.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Construction Manager Jobs in Johns Creek United StatesConstruction Supervisor Jobs in Johns Creek United StatesConstruction Project Manager Jobs in Johns Creek United StatesSite Supervisor Jobs in Johns Creek United StatesProject Coordinator Jobs in Johns Creek United StatesConstruction Foreman Jobs in Johns Creek United StatesOperations Manager Jobs in Johns Creek United StatesSite Manager Jobs in Johns Creek United States
Company
Overview
Founded in 1959
Year of Establishment
The company was originally established in 1959 in Chicago, beginning as a small plastic-cover business.
Rebranded in 2003
Year of Rebranding
The company underwent a rebranding to 'Empire Today' in 2003, introducing its memorable jingle and shop-at-home model.
$1 Billion Revenue
Annual Revenue
The company generates approximately $1 billion in annual revenue through its operations across over 70 U.S. markets.
- Typical projects include full home and commercial flooring installs featuring carpet, hardwood, laminate, tile, vinyl or window treatments.
- Its standout advantage is next-day professional installation after same-day in-home consultation, bringing retail to customers’ doors.
- Strikingly, its iconic ‘Empire Man’ mascot and jingle have become cultural touchstones recognized nationwide.
- Customers First: We put our customers first and act with a sense of urgency to satisfy them.
- Golden Rule: We treat customers, contractors, and co-workers the way we would want to be treated.
- Integrity: We build trust through integrity.
- Personal Ownership: We take personal ownership and work together to drive financial results and celebrate our successes.
- Making it easy: Everyone should have an easy experience updating their home.
Six Million Pounds
Carpet Waste Diverted
Over six million pounds of carpet waste were diverted from landfills in the first year of the company's recycling initiative.
- Offers eco-friendly carpets made from recycled materials (e.g., plastic bottles) and low-VOC products to improve indoor air quality.
- Provides sustainable flooring and window treatment options (e.g., honeycomb blinds) that reduce home energy consumption.
5th percentile diversity rating
Diversity Score
The company ranks in the bottom 5% of similar-sized companies in terms of diversity.
-28 eNPS score
Employee Sentiment
Employee Net Promoter Score reflects low engagement, with 55% detractors and 27% promoters.
- We’ve built an inclusive economy where employees and contractors have equal access to opportunity.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio