Dynamics365 Administrator at Laticrete International in Bethany, CT | Kablio

Role

Description

crm support

dynamics config

data integration

powerbi reporting

power apps

system monitoring

Act as primary end-user support professional for Marketing group.
Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.
Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
Support data integration between Dynamics365 Dataverse and other enterprise systems.
Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
Maintain and improve customer-facing Power Pages / Power Apps portals.
Provide training and documentation for end-users.
Manage user roles, permissions, and security settings.
Monitor system performance and troubleshoot issues.
Customize entities, workflows, forms, and dashboards to meet business requirements.
Maintain and abide by corporate CRM change-management process.
Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Requirements

dynamics 365

power platform

powerbi

crm

bachelor's

2 years

Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues.
Working knowledge of CRM application security standards and best practices.
Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
Strong understanding of CRM architecture, integration and customization.
Lift: Must be able to lift and/or carry a minimum of 25 pounds.
Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
Push/Pull: Must be able to push/pull 25 pounds.
Microsoft Power Platform Developer Associate certification strongly preferred.
Proficiency in the following CRM modules: Sales, Service, and Marketing.
Excellent problem-solving and communication skills.
Standing: Must be able to stand at least 25% of the day.
Sitting: Must be able to sit at least 50% of the day.

Benefits

Flexible spending
Tuition reimbursement
10%, domestic.
Life Insurance, AD&D and Supplemental Insurance
1 week paid plant shutdown between the Christmas and New Year's Day holidays
12 paid holidays in addition to paid vacation and sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1956

Year Established

The company was founded in a New Haven basement in 1956, marking the beginning of its innovative journey in latex-tile solutions.

$420M Revenue

Annual Revenue

Generates solid revenue from diverse markets including residential, commercial, and industrial sectors.

A three-generation, family-owned business that expanded into 100+ countries through bold export strategies.
Products range from tile & stone mortars to decorative resinous floors and concrete restoration systems.
Typical projects include high-end tile installations, waterproofing, floor leveling, and masonry builds.
Specialisms span buildings and infrastructure, with durable solutions contributing to LEED-certified sites.
Innovation roots evident in early latex additives and ongoing R&D at ISO 9001-certified facilities.
Standout fact: their SUPERCAP® system redefines underlayment with industry-leading warranties.

Culture + Values

Trust & Integrity: "We strive to do the right thing, we do what we say. … committed to respecting and trusting each other."
Passion & Commitment: "Our passion and our commitment fuel our entrepreneurial spirit. … with humility, dedication, and perseverance."
Innovation: "We embrace innovation and change, for us and for our industry. … designing innovative and sustainable systems for the needs of the future."
Customer Centricity: "Our customers are our shared priority. … committed to aligning with our customers for their success."
Growing Together: "We grow individually, and we grow together as Team LATICRETE. … working, learning, and developing together."
Caring: "We care for each other, for our customers, and for our planet. … contribute to the well‑being of the people with whom we interact."

Environment + Sustainability

First tile and stone installation materials manufacturer to offer third‑party certification for low‑VOC products; UL GREENGUARD certified.
Products feature Environmental Product Declarations (EPDs) and Health Product Declarations (HPDs) for full transparency.
LEED Project Certification Assistant tool provided to simplify LEED, WELL, Living Building Challenge submissions.
Introduced new organizational roles dedicated to sustainability and technology to reinforce sustainable product and operations development.
Sustainability strategy structured around six pillars: solutions, processes, supply‑chain, workplaces & behaviors, industry, community engagement.
Net‑zero target not explicitly stated on site—no official net‑zero date found.

Inclusion & Diversity

2,000+ Team Members

Global Workforce

The company employs over 2,000 individuals across the globe.

100 Countries

Reach Across Continents

Operations span 100 countries and six continents.

Three Generations

Workforce Since 1956

Employees represent three generations of service since the company's founding.

Website states commitment to 'an environment that values diversity and expects all employees to treat one another with respect and dignity.'
LATICRETE Women’s Forum exists (mentioned on careers page), indicative of active gender-focused professional development.

Articles

Thoughts on Laticrete.

Laticrete vs. schluter.

What’s up with latacrete tri lite?

Role

Description

crm support

dynamics config

data integration

powerbi reporting

power apps

system monitoring

Act as primary end-user support professional for Marketing group.
Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.
Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
Support data integration between Dynamics365 Dataverse and other enterprise systems.
Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
Maintain and improve customer-facing Power Pages / Power Apps portals.
Provide training and documentation for end-users.
Manage user roles, permissions, and security settings.
Monitor system performance and troubleshoot issues.
Customize entities, workflows, forms, and dashboards to meet business requirements.
Maintain and abide by corporate CRM change-management process.
Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Requirements

dynamics 365

power platform

powerbi

crm

bachelor's

2 years

Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues.
Working knowledge of CRM application security standards and best practices.
Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
Strong understanding of CRM architecture, integration and customization.
Lift: Must be able to lift and/or carry a minimum of 25 pounds.
Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
Push/Pull: Must be able to push/pull 25 pounds.
Microsoft Power Platform Developer Associate certification strongly preferred.
Proficiency in the following CRM modules: Sales, Service, and Marketing.
Excellent problem-solving and communication skills.
Standing: Must be able to stand at least 25% of the day.
Sitting: Must be able to sit at least 50% of the day.

Benefits

Flexible spending
Tuition reimbursement
10%, domestic.
Life Insurance, AD&D and Supplemental Insurance
1 week paid plant shutdown between the Christmas and New Year's Day holidays
12 paid holidays in addition to paid vacation and sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1956

Year Established

The company was founded in a New Haven basement in 1956, marking the beginning of its innovative journey in latex-tile solutions.

$420M Revenue

Annual Revenue

Generates solid revenue from diverse markets including residential, commercial, and industrial sectors.

A three-generation, family-owned business that expanded into 100+ countries through bold export strategies.
Products range from tile & stone mortars to decorative resinous floors and concrete restoration systems.
Typical projects include high-end tile installations, waterproofing, floor leveling, and masonry builds.
Specialisms span buildings and infrastructure, with durable solutions contributing to LEED-certified sites.
Innovation roots evident in early latex additives and ongoing R&D at ISO 9001-certified facilities.
Standout fact: their SUPERCAP® system redefines underlayment with industry-leading warranties.

Culture + Values

Trust & Integrity: "We strive to do the right thing, we do what we say. … committed to respecting and trusting each other."
Passion & Commitment: "Our passion and our commitment fuel our entrepreneurial spirit. … with humility, dedication, and perseverance."
Innovation: "We embrace innovation and change, for us and for our industry. … designing innovative and sustainable systems for the needs of the future."
Customer Centricity: "Our customers are our shared priority. … committed to aligning with our customers for their success."
Growing Together: "We grow individually, and we grow together as Team LATICRETE. … working, learning, and developing together."
Caring: "We care for each other, for our customers, and for our planet. … contribute to the well‑being of the people with whom we interact."

Environment + Sustainability

First tile and stone installation materials manufacturer to offer third‑party certification for low‑VOC products; UL GREENGUARD certified.
Products feature Environmental Product Declarations (EPDs) and Health Product Declarations (HPDs) for full transparency.
LEED Project Certification Assistant tool provided to simplify LEED, WELL, Living Building Challenge submissions.
Introduced new organizational roles dedicated to sustainability and technology to reinforce sustainable product and operations development.
Sustainability strategy structured around six pillars: solutions, processes, supply‑chain, workplaces & behaviors, industry, community engagement.
Net‑zero target not explicitly stated on site—no official net‑zero date found.

Inclusion & Diversity

2,000+ Team Members

Global Workforce

The company employs over 2,000 individuals across the globe.

100 Countries

Reach Across Continents

Operations span 100 countries and six continents.

Three Generations

Workforce Since 1956

Employees represent three generations of service since the company's founding.

Website states commitment to 'an environment that values diversity and expects all employees to treat one another with respect and dignity.'
LATICRETE Women’s Forum exists (mentioned on careers page), indicative of active gender-focused professional development.

Articles

Thoughts on Laticrete.

Laticrete vs. schluter.

What’s up with latacrete tri lite?