Regional Customer Service Manager

Description

• Instrumental in facilitating new information requests from customers.
• Regularly visits customers for the provision of one-to-one service.
• Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching .
• Resolves escalated matters in conjunctions with the VP, Customer Service.
• Fills in for customer service representatives as needed.
• Coordinates information flow with other departments.
• Ensures accurate & timely customer communication.
• Sets & directs plant scheduling plans, in concert with customer demand, plant & production control.
• Collaborates with CSR, sales & plant management to solve & investigate customer’s long-standing or complex problems.
• Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands.
• Provides recommendations & facilitates customer service resolutions with plants.

Requirements

• Detailed oriented and able to work independently
• Proficient computer skills with Microsoft applications, Word, Excel and Outlook
• Superior customer service and selling skills
• Must be able to work in a team-oriented, fast-paced, sales environment
• Superb communication and interpersonal skills
• Strong organizational skills with the ability to prioritize and multi-task
• Proven track record of consistently achieving or exceeding goals
• Must be capable of flexibility and be easily accessible during off hours
• Fequent Travel
• Ability to deal with conflict

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance