Supervisor, Accounts Receivable

Description

• Recommend improvements to collections processes and reporting to streamline operations and enhance performance.
• Support or lead business projects or enhancements as required
• Analyze accounts to support appropriate action, such as payment arrangements, account terminations, retention or write-offs.
• Monitor and track team performance, providing feedback and developing action plans to address performance issues.
• Develop and implement collections strategies to maximize recovery rates and reduce outstanding balances.
• Provide guidance and support to agents regarding difficult collections cases and customer interactions
• Ensuring effective and efficient recovery of outstanding debts while maintaining positive customer relations through call listening, coaching and skill based learning
• Review and analyze reports for team collection performance and trends to enhance overall portfolio
• Recommend improvements to collections processes and technology to streamline operations and enhance performance.
• Resolve escalated customer issues, ensuring a balance between customer service and collections goals.
• Ensure team members meet or exceed collection goals and KPIs.
• Coach team members to their highest potential
• Conduct regular audits of team activity and ensure adherence to policies and procedures.
• Supervise and manage a team of collections agents, including training, coaching, and performance evaluations.

Requirements

• Proficient in Microsoft Office Suite and customer service management software.
• Post-secondary education (University Degree, College Diploma or equivalent).
• Strong knowledge of collection techniques, debt recovery, and regulatory requirements.
• Previous experience in a supervisory role, with the ability to lead, motivate, and develop a team.
• Excellent communication, negotiation, and conflict-resolution skills.
• Analytical mindset with the ability to identify trends and implement corrective actions.
• 2-3 years of proven experience in collections, credit management, or a related field.

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

Training + Development

Interview process

Visa Sponsorship

Security clearance