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Domain Architect, Customer Portfolio
Alectra Inc.
Lead the architectural design and strategic evolution of customer-centric systems, including Meter-to-Cash platforms and customer engagement systems.
14d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Mississauga, Ontario, Canada
Hybrid
Company Size
1,600 Employees
Service Specialisms
Energy Distribution
Smart Grid Solutions
Electricity Management
Utility Services
Sustainability Consulting
Sector Specialisms
Energy
Electrification
Sustainability
Power Services
High Voltage Infrastructure
Transformer Maintenance
Switchgear Maintenance
Renewable Energy
Role
What you would be doing
domain architecture
technology modernization
integration patterns
architectural principles
target state
cross-functional collaboration
- Oversee the domain architecture lifecycle, including strategy, design, transition, and optimization phases.
- Ensure alignment with enterprise architecture standards, strategic goals, and regulatory compliance.
- Participate in cross-functional working groups and contribute to architectural maturity across the product pillar.
- Document current state systems and identify opportunities for modernization, automation, and process improvement.
- Lead the development, design and maintenance of target state architecture for the Customer Portfolio, Meter-to-Cash, and Customer Experience domains.
- Identify opportunities for technology modernization, including cloud adoption, enhanced integration, and system scalability.
- Map business capabilities to systems and technologies within the domain to identify gaps and opportunities.
- Contribute to or lead evaluation of new tools, modules, or platforms introduced within the Customer portfolio system landscape.
- Apply architectural principles related to security (RBAC, SoD), data governance, and cloud adoption.
- Contribute to initiatives that modernize legacy platforms, improve scalability, and simplify the Customer Portfolio technology landscape.
- Collaborate with product managers, business leads, and technical teams to define solution architecture for enhancements and initiatives.
- Participate in architecture reviews, helping ensure adherence to security, compliance, and interoperability standards.
- Define and document integration patterns and data flow designs between core systems.
- Embed architectural thinking into delivery: Partner with delivery and product teams to translate business needs into scalable, modern, and pragmatic solutions.
- Work with delivery teams and business analysts to provide architectural input during planning and execution phases.
What you bring
meter-to-cash
cloud platforms
data architecture
ea modeling
problem solving
collaboration
- Strong expertise in Meter-to-Cash processes, customer engagement platforms, and utility operations.
- Familiarity with concepts in cloud platforms, data architecture, and security design.
- Comfortable with ambiguity and collaborative decision-making in cross-functional environments.
- Must hold and maintain a valid class “G” driver’s license
- Solid understanding of enterprise applications and integration patterns, with an ability to lead domain-level architecture.
- Organized, detail-oriented, and capable of juggling multiple priorities.
- Proven track record of delivering customer-centric solutions in complex technical environments.
- Clear communicator, able to translate between technical teams and business stakeholders.
- 4-6 years of experience in IT solution delivery, business systems analysis, or enterprise systems, with exposure to Customer Portfolio systems.
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related field.
- Familiar with EA modeling tools (e.g., Avolution ABACUS) to document architectures and ensure traceability across layers.
- Strong analytical and problem-solving capabilities.
- Strong understanding and exposure to Customer Portfolio functions and systems such as AMI, MDM, CC&B, CRM, CX, etc.
- Experience working on projects involving enterprise systems or multi-team delivery is preferred.
- Experience with architectural documentation and diagramming tools (e.g., Visio, Lucid chart, ArchiMate) preferred.
- Ability to work with senior architects while building toward domain-level ownership and architectural leadership.
- Hybrid work environment: Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.
- Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
- Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.
- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal record check might be required
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Company
Overview
1 million
customers served
Over 1 million homes and businesses are served across Ontario.
C$300M annually
infrastructure investment
Invests in infrastructure renewal to modernize energy distribution systems.
90+
EV charging stations
Provides turnkey solutions for electrifying fleets and transit systems.
- As Canada’s largest municipally-owned electric utility by customer base, it serves over 1 million homes and businesses.
- Its financial strategy includes issuing large debenture offerings and investing roughly C$300 million annually in infrastructure renewal.
- Specializing in grid modernization, EV charging networks, distributed energy, sub-metering, and smart metering projects.
- Through its Alectra Energy Solutions arm, it delivers turnkey EV fleet and transit electrification—installing 90+ charging stations.
- Unusual breadth: combines traditional electricity distribution with cloud-based energy market platforms and behind-the-meter solutions.
- Operates storm-restoration businesses across Eastern Canada and the U.S., becoming the region’s largest power-restoration firm.
- Safety
- Customer focus
- Respect
- Excellence
- Innovation
16.9% Emissions Reduction
GHG EMISSIONS REDUCTION
Achieved a 16.9% reduction in greenhouse gas emissions from fleet and facility operations since 2016.
28% Water Reduction
CORPORATE WATER USE REDUCTION
Corporate water use reduced by 28% (from 34,534 m³ in 2016 to 25,472 m³ in 2023).
30% Paperless Billing
CUSTOMER PAPERLESS BILLING
Over 30% of customers utilize paperless billing services.
12% Fuel Efficiency
FUEL CONSUMPTION REDUCTION
12% reduction in fuel consumption achieved through fleet optimization and clean-tech initiatives.
- Committed to reach net-zero greenhouse gas emissions by 2050
- Four facilities built to LEED standards (two Gold, two certified); new Brampton operations centre targeting LEED Gold
- Over 100,000 energy-efficient LED streetlights installed; added 35,000 LEDs in 2020
- All cafeterias have full organic waste collection
- In procurement, prefers suppliers with GHG reduction targets
- Create a culture of belonging where everyone feels safe to be themselves and use their voices
- Commit to strengthening fairness and equity by co-creating culture with employees via listening, feedback and collaboration
- Enhance psychological and physical safety to support total employee well-being
- Enhance recruitment practices, inclusive workplace policies, leadership & employee training, diversity celebrations, engagement opportunities
- Signatory to Leadership Accord and Equal by 30 initiatives
- Semi-annual reporting using ED&I scorecard tracking metrics on recruitment, hiring, retention, promotion, career development and succession
- Established ED&I Scholarship with McMaster DeGroote and ED&I Undergraduate Award with York University
- Policy aligns with Ontario Human Rights Code—covers equity in hiring, compensation, promotion, benefits, transfers and programs
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