Builds custom homes across Texas, focusing on quality craftsmanship and customer satisfaction.
Provide on-site and remote support for desktop PCs, phones, and mobile devices.
17 days ago ago
$21 - $23
Junior (1-3 years)
Full Time
Austin, TX
Field
Company Size
200 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Custom Home Building
Site Specific Engineered Foundations
Structural Stability
Energy Efficiency
Telecom and IT Services
Power Utilities
Water Utilities
Role
Description
desktop management
telephone systems
issue resolution
asset inventory
mobile setup
documentation
Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels.
Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
Assist in the maintenance of all desktop and telephone equipment inventory.
Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
Setup/Configure and inventory user mobile devices.
Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems.
Collaborate with the Information Technology team to ensure efficient operation of the company’s desktop computing environment and telephone systems.
Interface with multiple departments and levels of management.
Requirements
hardware troubleshooting
ios
office365
cisco
active directory
high school
Strong Hardware/Software troubleshooting skills.
Ability to work in a team with minimal supervision.
Proficient with iOS and smartphone troubleshooting.
Understanding of technology developed through real-world experience in a variety of settings.
Experience with Apple Care a plus.
Hearing and speech sufficient to verbally communicate in person and on the telephone.
Finger dexterity is required to operate a computer keyboard.
Experience with Microsoft Exchange and Office 365 a plus.
Experience with Cisco networking and unified communications a plus.
High School Diploma or equivalent required.
Effectively communicate in English.
Strong communication and client skills are required.
Self-starter and ability to work independently.
Mobility to frequently alternate between sitting, standing, and moving about the facilities.
Knowledge and experience supporting Microsoft Windows Operating Systems.
Prior experience with running and terminating Cat 5, Cat 6 cabling a plus.
Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS’ that have failed will need to be swapped.
Knowledge and experience supporting Microsoft Office Applications.
Ability to independently learn new skills and apply the skills in the environment.
Strong analytical and organization skills.
Experience with Microsoft Active Directory, DNS, and DHCP
Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer.
Travel to Tilson offices throughout the state as necessary.
Experience with VMWare a plus.
Strong problem-solving skills.
Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus.
Must be familiar with desktop hardware and operating systems such as Windows 10.
Experience with Microsoft Active Directory and Intune usage and administration a plus.
Experience terminating cat 5/6 in a Patch Panel a plus.
Working knowledge of network protocols and equipment a plus.
Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Built a reputation for quality custom homes across Texas.
Mission is to provide affordable, well-crafted homes with exceptional customer service.
Specializes in building homes that cater to individual needs and preferences.
Ensures each home is a personalized experience from the first meeting to the final walkthrough.
Known for commitment to craftsmanship and dedication to meeting customer specifications.
Culture + Values
Family‑owned and operated business
Reputation for quality, reliability and trustworthiness
Mission: embrace the customer’s dream by producing a quality home at an affordable price while making the experience smooth and efficient
Culture centered on a family atmosphere
Focus on employee development
Collaborative culture where employees, customers and vendors are members of the extended family
Commitment to giving back to the community
Environment + Sustainability
All homes built and inspected to the most rigorous International Code Council energy codes
HERS rating exceeding code and ENERGY STAR requirements
Established in 1932, the company has a long-standing legacy in residential construction.
Thousands of projects
Projects Completed
The company has successfully delivered thousands of custom homes across Texas.
Over 90 years
Years in Business
The company has been serving customers in Texas with its custom building services for generations, demonstrating a long-standing commitment to quality and reliability.
R-3 Foam Sheathing
Framing Enhancements
Insulation materials are enhanced with R-3 foam sheathing to improve energy efficiency and reduce heat transfer.
15 SEER Rating
High-Efficiency HVAC Systems
All homes feature a minimum 15 SEER Trane heating and cooling system, ensuring energy efficiency and performance.
R-38/R-15 Insulation
Advanced Insulation Levels
Combination of R-38 blown attic insulation and R-15 wall insulation ensures superior thermal performance and energy savings.
5/3 ACH Goal
Energy Efficiency Target
A goal of achieving tight construction with a maximum air changes per hour (ACH) rate of 5 or 3, depending on location.