Desktop Support Tech - Level 1

Description

• Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels.
• Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
• Assist in the maintenance of all desktop and telephone equipment inventory.
• Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
• Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
• Setup/Configure and inventory user mobile devices.
• Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems.
• Collaborate with the Information Technology team to ensure efficient operation of the company’s desktop computing environment and telephone systems.
• Interface with multiple departments and levels of management.

Requirements

• Strong Hardware/Software troubleshooting skills.
• Ability to work in a team with minimal supervision.
• Proficient with iOS and smartphone troubleshooting.
• Understanding of technology developed through real-world experience in a variety of settings.
• Experience with Apple Care a plus.
• Hearing and speech sufficient to verbally communicate in person and on the telephone.
• Finger dexterity is required to operate a computer keyboard.
• Experience with Microsoft Exchange and Office 365 a plus.
• Experience with Cisco networking and unified communications a plus.
• High School Diploma or equivalent required.
• Effectively communicate in English.
• Strong communication and client skills are required.
• Self-starter and ability to work independently.
• Mobility to frequently alternate between sitting, standing, and moving about the facilities.
• Knowledge and experience supporting Microsoft Windows Operating Systems.
• Prior experience with running and terminating Cat 5, Cat 6 cabling a plus.
• Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS’ that have failed will need to be swapped.
• Knowledge and experience supporting Microsoft Office Applications.
• Ability to independently learn new skills and apply the skills in the environment.
• Strong analytical and organization skills.
• Experience with Microsoft Active Directory, DNS, and DHCP
• Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer.
• Travel to Tilson offices throughout the state as necessary.
• Experience with VMWare a plus.
• Strong problem-solving skills.
• Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus.
• Must be familiar with desktop hardware and operating systems such as Windows 10.
• Experience with Microsoft Active Directory and Intune usage and administration a plus.
• Experience terminating cat 5/6 in a Patch Panel a plus.
• Working knowledge of network protocols and equipment a plus.
• Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance