Service Coordinator
simpro
service coordination
workflow management
client interaction
kpi support
job allocation
Assist with procurement, invoicing, and general administration as needed
Coordinate and schedule service works for HVAC, electrical, and security technicians
About the Role: Reporting to the Operations Manager, the Service Coordinator plays a crucial role in ensuring the seamless scheduling and coordination of field technicians. You'll be the go-to person for clients and technicians alike, managing workflows, prioritising tasks, and helping maintain the high standards the business is known for.
Manage daily job allocation, dispatch, and technician support
Support the team in achieving KPIs and deadlines
Use SimPRO or similar service software to manage workflow, reporting, and job status
Liaise with clients to confirm bookings and provide updates on job progress
- Assist with procurement, invoicing, and general administration as needed
- Coordinate and schedule service works for HVAC, electrical, and security technicians
- Manage daily job allocation, dispatch, and technician support
- Support the team in achieving KPIs and deadlines
- Use SimPRO or similar service software to manage workflow, reporting, and job status
- Liaise with clients to confirm bookings and provide updates on job progress
simpro
hvac
problem-solving
communication
customer service
multitasking
Tech-savvy with experience using job management software (e.g., SimPRO)
Previous experience in a Service Coordinator, Scheduler, or Administrator role within HVAC, electrical, or similar trades
Strong multitasking and communication skills
A problem-solver with a can-do attitude and customer service mindset
Ability to work in a fast-paced environment and keep calm under pressure
- Tech-savvy with experience using job management software (e.g., SimPRO)
- Previous experience in a Service Coordinator, Scheduler, or Administrator role within HVAC, electrical, or similar trades
- Strong multitasking and communication skills
- A problem-solver with a can-do attitude and customer service mindset
- Ability to work in a fast-paced environment and keep calm under pressure
A supportive, close-knit team environment with room to grow
Ongoing training and professional development
A secure, long-term career path in a growing company
Competitive salary based on experience
- A supportive, close-knit team environment with room to grow
- Ongoing training and professional development
- A secure, long-term career path in a growing company
- Competitive salary based on experience
- potential background checks might be conducted as part of the hiring process.
- Established in 2012 and headquartered in Sydney, Australia, providing recruitment services across multiple industries.
- Specializes in sectors like Accounting & Finance, Business Support, Manufacturing & Logistics, Engineering, Mining, and Construction.
- Serves clients and candidates with targeted recruitment, including direct-hire, contract, and contract-to-hire options.
- Utilizes industry expertise and personalized approaches to ensure optimal candidate-to-client matches.
- Focuses on transparency, integrity, and long-term client and candidate relationships.
- Extensive expansion in Australia with offices in NSW, QLD, WA, VIC, and TAS.
- Renowned for delivering exceptional service and building a strong market reputation in the recruitment sector.
