Technical Support Technician

Description

• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Provide technical support to the factory's production and logistics functions concerning product documentation
• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
• Manage Site Specific instruction for the factory.
• Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
• Interface with all levels of management and employees to gather information and provide guidance for implementation
• Lead and co-facilitator of process improvement projects
• Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
• Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
• Update and audit Bill of Material for assigned process area
• Responsible for creation, validation, and maintenance of Production Work Instructions
• Owner of Technical Support processes within assigned production area
• Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
• Lead technology transfer projects, new process introduction, and production capacity expansions
• Work closely with Production staff to ensure that the production plan is met
• Synthesize complex or diverse information; Collect and research data
• Ensure that production processes may be conducted safely

Requirements

• Experience composing work instructions
• Preferred - understanding of 'lean' principles
• Associate degree (AA) or equivalent from two-year college or technical school
• Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
• Experience formulating and processing engineering change requests
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• 4 years of manufacturing experience and/or training; or equivalent combination of education and experience.
• Minimum 2 years' experience in technical support technician

Benefits

• Great benefits coverage that includes dental and vision.
• Global bonus
• Great 401(k) plan (with employer match).
• Friday - Sunday from 6 pm - 6:30am ($6/hour differential)
• Tuition assistance.
• Friday - Sunday from 6 am - 6:30 pm ($3/hour differential)
• Generous Paid Time Off (PTO) policies.

Training + Development

Interview process

Visa Sponsorship

Security clearance