Scheduling Coordinator

Description

• Monitor regional work order pipelines and prioritize scheduling based on due dates, technician availability, and skill requirements.
• Arrange site access and escort requirements, ensuring technicians can enter sites without delay.
• Communicate regularly with Service Delivery Coordinators to keep them informed on scheduling status, especially for enterprise and national accounts.
• Collaborate with Parts Managers to track part ETAs and schedule jobs accordingly to minimize downtime and align billables with incurred costs.
• Coordinate with Field Managers and Technicians to ensure proper job assignment and readiness.
• Maintain accurate records of scheduled jobs and updates within cloud-based platforms.

Requirements

• Detail-oriented with a proactive mindset and ability to work independently
• Effective communicator with ability to coordinate across cross-functional teams
• Experience with cloud-based scheduling platforms (e.g., NetSuite, Salesforce)
• Excellent time management, multitasking, and problem-solving skills
• Proficiency in Microsoft 365 (Excel, Outlook, Teams, etc.)
• Familiarity with parts logistics and ETA coordination is a plus
• Minimum 3–5 years of experience in service scheduling or field operations
• Strong understanding of technician utilization, job costing, and service delivery timelines

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance