Description
process improvement
inventory management
safety audits
team coaching
operations oversight
customer relations
The Branch Manager enhances customer and co-worker experiences by leading a high-performing, customer-focused team through effective coaching, clear communication, and operational excellence of their assigned branch. The Branch Manager also ensures smooth and safe operations by aligning resources, optimizing processes, and fostering strong relationships with customers, suppliers, and internal teams.
- Identify areas for process improvement and lead initiatives to enhance branch performance
- Foster strong relationships with primary customers and suppliers to provide exceptional service that is consistent with Next’s values, resolving any issues or challenges, and consistently reviewing and identifying opportunities to drive business growth
- Identify high moving products and ensure inventory levels are maintained resulting in quick turnaround service for customer
- Respond to unsatisfied customers to diffuse confrontational situations with a win-win solution in a timely and professional manner
- Conduct regular safety audits and training sessions for the team
- Ensure compliance with company policies and legal regulations
- Monitor daily branch activities and reports to ensure productivity targets are met
- Maintain current and relevant product knowledge to assist and educate customers to make the best decisions based on their needs
- Conduct performance reviews for all direct reports
- Foster a positive and collaborative work environment by communicating clear expectations, listening to the team and celebrating the achievement of goals and values
- Stay updated with internal reports, industry trends and best practices to ensure continuous improvement
- Ensure that all tasks are completed accurately and on time
- Develop and implement strategies to improve branch operations and efficiency
- Implement internal succession by identifying and developing high-potential team members
- Address any issues or concerns raised by customers or internal stakeholders
- Coordinate with other departments to ensure smooth operations and efficient use of resources
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Oversee all branch operations, including facility maintenance, receiving, picking, replenishment, loading and delivery
- Enforce safety protocols and ensure a clean, organized, and safe work environment
- Lead and manage the onboarding and ongoing development of the Branch team
- Provide regular updates and reports to the Branch Coordinator and Finance
- Working closely with HR, address performance issues promptly and implement corrective actions
- Coordinate inventory processes and ensure effective inventory management practices (eg. Cycle counts and annual inventory)
- Plan and allocate resources effectively to meet operational demands and customer needs
- Maintain clear and effective communication with customers, vendors, the branch team, management, and other departments
Requirements
leadership
problem solving
mhe
microsoft
high school
2 yrs
We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.
To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.
- Strong leadership, team management, and collaboration skills
- Excellent problem-solving, prioritization, and adaptability
- Excellent written and verbal communication skills
- Strong organizational, multitasking, and time management skills
- Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively
- Minimum 2 years of previous management/ leadership experience
- Basic ability to create, plan, track and manage budgets
- Ability to consistently model Next’s core values and character expectations listed above
- Keen attention to detail, to ensure accuracy in all tasks
- MHE Certification is required or the ability to obtain within three months of employment is an asset
- Previous experience in plumbing or wholesale environments is an asset
- Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
- This position involves standing, walking, and lifting for extended periods
- Knowledge of plumbing or hydronic supplies is an asset
- Position requires the ability to lift up to 50 pounds without assistance
- High School or equivalent
- Valid Drivers License
- This position is required to work weekends or after regular business hours as required
Benefits
At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.
Training + Development
Information not given or found
