Duty Manager

Description

• Support: Online chat or telephone service for urgent support in a crisis
• Health & Safety Compliance: Ensure all cleaning activities adhere to airport safety protocols, COSHH regulations, and risk assessments.
• Incident Response: Act as the first point of contact for cleaning-related emergencies, including spillages, biohazards, and adverse weather impacts.
• Reporting & Documentation: Maintain accurate records of cleaning activities, staff attendance, and incident reports for management review.
• Stakeholder Liaison: Work closely with airport operations, security, and external contractors to coordinate cleaning schedules and resolve issues.
• Manage day-to-day cleaning operations across terminals, offices, car parks, and external areas.
• Quality Assurance: Conduct regular inspections to ensure cleaning standards meet contractual and regulatory requirements.
• Oversee cleaning equipment, materials, and stock levels, ensuring efficient use and timely replenishment.
• Continuous Improvement: Identify opportunities to enhance cleaning processes, introduce new technologies, and improve efficiency.
• Supervise cleaning staff, allocate duties, monitor performance, and provide ongoing training and support.

Requirements

• Attributes: Proactive, detail-oriented, and able to work under pressure in a fast-paced environment.
• Experience: Previous supervisory or management experience in cleaning, facilities, or airport operations.
• High levels of passenger and stakeholder satisfaction.
• Skills: Strong leadership, communication, and organizational skills with the ability to manage large teams.
• Efficient use of resources and staff deployment.
• Compliance with all health, safety, and environmental standards.
• Knowledge: Familiarity with health & safety regulations, COSHH, and airport operational standards.

Benefits

• Financial and legal support
• Mental Health support and Life Event Counseling
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Get Fit Programme
• Perks: discounts, gift cards, cashback, and exclusive offers
• Access Perks at Work, our innovative employee app where you can find:
• Cycle to work scheme
• A consistently clean and safe airport environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance