IT Specialist - Endpoints at Mott Macdonald in Bengaluru, Karnataka, India | Kablio
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IT Specialist - Endpoints
Mott Macdonald
A global engineering, management, and development consultancy delivering innovative solutions.
Lead and optimize endpoint services, delivering advanced support, security and project initiatives.
10 days ago ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
17,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Architecture
Design
Construction services
Infrastructure
Sustainability
+17 more
Sector Specialisms
Engineering
Architecture
Bridges
Building services
Building structures
Dams and reservoirs
Geotechnics
Industrialized design and construction
+13 more
Role
Description
endpoint management
automation tools
security compliance
performance monitoring
documentation
problem management
Incident Management: Timely resolution or escalation of complex incidents to maintain service continuity.
Implement and optimise Microsoft endpoint technologies, including Intune, SCCM, and Defender for Endpoints.
Ensure compliance with security policies and audit requirements, supporting vulnerability remediation and risk management.
Drive adoption of automation tools and processes to streamline operations and improve efficiency.
Works collaboratively across teams, building strong relationships and promoting knowledge sharing.
Serve as an escalation point for complex incidents and changes, driving timely resolution and continuous improvement.
Maintain and update technical documentation, including solution designs, procedures, and knowledge articles.
Mentor and support operations teams, sharing expertise and fostering a culture of learning and service excellence.
Monitor and analyse endpoint performance, capacity, and cost, proactively identifying opportunities for improvement.
Collaborate with cross-functional teams to align operational and project activities with business objectives.
Act as the technical authority for endpoint services, providing expert guidance on standards, strategy, and best practices.
Deliver advanced 4th line support and problem management for endpoint infrastructure, ensuring systems are current, secure, and optimised.
Lead and contribute to projects involving modern management solutions, automation, and service enhancements.
Requirements
intune
sccm
defender
itil
automation
leadership
Strong knowledge of Microsoft endpoint technologies, including Intune, SCCM, and Defender for Endpoints.
Demonstrates strong technical leadership and accountability, taking ownership of complex challenges and delivering results.
Commitment to operational maturity and service evolution through data-driven insights and process optimisation.
Familiarity with ITIL frameworks and industry standards for service excellence.
Project Delivery: Achievement of project milestones and successful implementation of technical changes.
Service Continuity: High success rate in continuity and disaster recovery tests.
Maintains composure and professionalism under pressure, making sound decisions in critical situations.
Documentation Quality: Accuracy and completeness of technical documentation and knowledge articles.
Experience with automation tools and scripting for efficiency improvements.
Skilled in stakeholder engagement and communication, with experience managing expectations at all levels.
Proven experience providing advanced technical support and delivering solutions for complex endpoint environments.
Knowledge of third-party patching tools and print managem
Exposure to disaster recovery and business continuity planning.
Communicates clearly and confidently, able to explain technical concepts to both technical and non-technical audiences.
Ability to act as a strategic contributor, influencing operational planning and service transformation initiatives.
Agile working
Professional certifications in Microsoft Intune, SCCM, or Defender for Endpoints.
Demonstrated capability in risk identification, escalation management, and effective decision-making under pressure.
Benefits
Career mobility options
Critical illness and compassionate leave
Group term life insurance, and Group medical insurance coverage
Short and Long-term global employment opportunities
Paternity Leave
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1989 Founded
Company Establishment
The company was established in 1989, marking the beginning of its journey in global engineering and consulting.
150+ Countries
Global Presence
The company operates in over 150 countries, showcasing its extensive reach and international influence.
Delivering complex projects that require both technical expertise and strategic vision.
Design of major infrastructure and transport systems.
Specializing in sustainable solutions to address challenges and capitalize on opportunities.
History built on innovation and forward-thinking engineering, consistently delivering impactful results.
Culture + Values
We are one global team.
We strive to make a positive difference.
We value people and their contributions.
We act with integrity and respect.
We are committed to innovation and excellence.
We take responsibility for our actions.
Environment + Sustainability
2050
Net Zero by 2050
Aiming to achieve net zero carbon emissions globally.
30%
Carbon Emissions Reduction
Targets a 30% reduction in operational carbon emissions globally.
Committed to reducing carbon emissions globally.
Aims to embed sustainability throughout its operations.
Committed to contributing to UN Sustainable Development Goals.
Inclusion & Diversity
50:50 by 2025
Gender Balance Target
Strives to achieve equal representation of men and women across all levels of the organization by 2025.
Focuses on increasing the number of women in leadership roles.
Tracks and publishes gender diversity data for its global workforce.
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