IT Specialist - Endpoints

Description

• Incident Management: Timely resolution or escalation of complex incidents to maintain service continuity.
• Implement and optimise Microsoft endpoint technologies, including Intune, SCCM, and Defender for Endpoints.
• Ensure compliance with security policies and audit requirements, supporting vulnerability remediation and risk management.
• Drive adoption of automation tools and processes to streamline operations and improve efficiency.
• Works collaboratively across teams, building strong relationships and promoting knowledge sharing.
• Serve as an escalation point for complex incidents and changes, driving timely resolution and continuous improvement.
• Maintain and update technical documentation, including solution designs, procedures, and knowledge articles.
• Mentor and support operations teams, sharing expertise and fostering a culture of learning and service excellence.
• Monitor and analyse endpoint performance, capacity, and cost, proactively identifying opportunities for improvement.
• Collaborate with cross-functional teams to align operational and project activities with business objectives.
• Act as the technical authority for endpoint services, providing expert guidance on standards, strategy, and best practices.
• Deliver advanced 4th line support and problem management for endpoint infrastructure, ensuring systems are current, secure, and optimised.
• Lead and contribute to projects involving modern management solutions, automation, and service enhancements.

Requirements

• Strong knowledge of Microsoft endpoint technologies, including Intune, SCCM, and Defender for Endpoints.
• Demonstrates strong technical leadership and accountability, taking ownership of complex challenges and delivering results.
• Commitment to operational maturity and service evolution through data-driven insights and process optimisation.
• Familiarity with ITIL frameworks and industry standards for service excellence.
• Project Delivery: Achievement of project milestones and successful implementation of technical changes.
• Service Continuity: High success rate in continuity and disaster recovery tests.
• Maintains composure and professionalism under pressure, making sound decisions in critical situations.
• Documentation Quality: Accuracy and completeness of technical documentation and knowledge articles.
• Experience with automation tools and scripting for efficiency improvements.
• Skilled in stakeholder engagement and communication, with experience managing expectations at all levels.
• Proven experience providing advanced technical support and delivering solutions for complex endpoint environments.
• Knowledge of third-party patching tools and print managem
• Exposure to disaster recovery and business continuity planning.
• Communicates clearly and confidently, able to explain technical concepts to both technical and non-technical audiences.
• Ability to act as a strategic contributor, influencing operational planning and service transformation initiatives.
• Agile working
• Professional certifications in Microsoft Intune, SCCM, or Defender for Endpoints.
• Demonstrated capability in risk identification, escalation management, and effective decision-making under pressure.

Benefits

• Career mobility options
• Critical illness and compassionate leave
• Group term life insurance, and Group medical insurance coverage
• Short and Long-term global employment opportunities
• Paternity Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance