Online Sales Counselor

Description

• Continually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
• Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
• Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities
• Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
• Assist with new community launches by building interest lists for "Coming Soon" communities
• Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
• Effectively manage the internet customer database.
• Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives
• Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
• Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website
• Attend Realtor functions, and grand openings when appropriate
• Qualify all leads before setting up appointment with Sales Manager.
• Review the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.

Requirements

• Experience using sales contact management databases
• Weekend availability is required
• The ability and inclination to work with mobile communication devices
• Solid planning and multi-tasking skills
• Understanding mortgage process and available programs/ability to pre-qualify
• Excellent written and verbal communication skills
• Outstanding customer service skills

Benefits

• Opportunity to work with the largest new home builders in Indianapolis
• 4 weeks of Paid Time Off!
• Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.
• Team outings and company-sponsored volunteer events
• Base salary + uncapped commission opportunities
• Exposure to executive leadership
• Advancement opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance