Sales Coordinator

Description

The coordinator is key in optimizing workflows, enhancing data-driven decision-making, and improving operational efficiency. By maintaining structured processes and ensuring compliance, this role directly contributes to increased sales effectiveness, customer satisfaction, and business growth.

The Pre-Sales Coordinator is a vital link between sales, customers, and operations, and ensures seamless execution, data management of pre-sales activities. This role is responsible for managing planning and scheduling, CRM data accuracy, adherence to sales frameworks, and facilitating solution-related processes.

3. Monitoring the 6SWS Framework

1. Planning and Scheduling

• Track and ensure adherence to the Sales Framework across sales and operations teams.
• Share compliance reports with leadership to highlight successes and areas for improvement.
• Report administratively to the City Head and functionally to the MIS and CRM Manager.
• Ensure all plans are published as per the Turnaround Time (TAT).
• Ensure timely data entry from sales team interactions within 24 hours of engagement.
• Provide prompt support for issues related to leads and CRM data management.
• Initiate feedback calls to understand sales closure experiences.
• Ensure seamless coordination in Bill of Materials (BOM) creation and presentation by collecting relevant drawings and documents from clients and Interior Designers/Architects (IDAs).
• Regularly review planned activities versus actual execution.
• Track and follow up on outstanding action items from site visits or IDA meetings.
• Operational Excellence: Timely issue resolution, improved compliance, and system efficiency.
• Conduct automated customer feedback surveys post-sales closure.
• Publish Management Information System (MIS) reports on Plan vs. Actual performance.
• Monitor lost case feedback through automated calls and follow-up interactions.
• Send reminders for pending updates and validate the accuracy of data entered.
• Ensure accurate and timely completion of administrative and reporting tasks.
• Oversee adherence to the IDA commission process.
• Maintain smooth communication and workflow management to support team efficiency.
• Provide feedback and recommendations to enhance framework adherence.
• Collaborate with Sales and Operations teams to resolve deviations or challenges.
• Update and maintain the Monthly, Weekly, and Daily Plans in coordination with the sales team.
• Ensure accurate and complete data entry for customers and projects in the CRM.
• Provide timely updates to stakeholders on upcoming activities and milestones.
• Verify and manage required documents
• Conduct regular CRM audits to identify and rectify discrepancies.

Requirements

2. CRM Data Management

4. BOM Creation and Solution-Related Processes

• Strong proficiency in CRM tools and data management.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Bachelor’s degree in Business Administration, Sales, Operations, or a related field.
• Excellent organizational, analytical, and problem-solving skills.
• Accurate CRM Data: Enhanced decision-making with reliable and validated data.
• Streamlined Administration: Effective and organized reporting for better management decisions.
• Efficient Planning: Improved coordination with clear, timely, and structured plans.
• Customer Centricity
• Process Centricity
• 2-5 years of experience in Pre-Sales, Sales Coordination, CRM Management, or related functions.
• Strong communication and collaboration abilities.

Benefits

Join us in shaping the future of luxurious Smart living.

• Competitive salary, commission structure, and benefits.
• Professional growth opportunities in a rapidly expanding company.
• A dynamic and supportive work environment that values innovation and creativity.
• The opportunity to be at the forefront of the home automation industry, working with high-end clientele.

Training + Development

Interview process

Visa Sponsorship

Security clearance