Information Technology Operations Assistant | Irvine, CA (In Office, Local Candidates Only)

Description

• Scheduling and logistical coordination for equipment installations with sites and vendors
• Initiation and tracking of Return Merchandise Authorizations (RMAs)
• Data entry and updates for inventory and ticketing systems
• Vendor account management, including AP account responsibilities for technology vendors
• Ordering and coordinating cellular service, phones, and tablets
• Management of mobile devices and cellular lines, plans, and tracking
• Shipping and receiving of equipment and materials
• Creation of purchase orders
• Coordination of warranty repairs with manufacturers and vendors
• Routing IT support tickets to the appropriate technicians or departments

Requirements

• Tech Readiness: Familiarity with Microsoft Windows, Word, Excel, and general productivity tools
• Experience: Technical exposure preferred, shipping and receiving, managing vendor accounts, and handling cellular devices
• Basic hardware configuration and equipment preparation
• Customer Focus: Excellent customer service at all levels
• Education: Bachelor’s degree preferred
• Communication: Strong verbal and written communication skills
• Problem-Solving: High degree of independent resolution
• Invoice processing

Benefits

• Retirement Plans (401K): Company matches 1/3 of the employee’s contribution up to 2% of salary.
• Referral Bonuses: $1,000 for eligible employee referrals.
• Volunteer Time Off: Up to 16 hours annually (8 personal volunteer hours and 8 company-sponsored).
• Life & Disability Insurance: Up to $100,000 life and AD&D coverage, plus short- and long-term disability. Supplemental plans also available.
• Time Off: 11 paid holidays, 2–4 weeks of vacation based on tenure, and sick leave per state/local requirements.
• Perks: Professional development, tuition reimbursement, employee discounts, and more.
• Medical, Dental & Vision: Includes company-paid individual PPO-HSA plan with employer contribution; HMO options available for California residents. Dental and vision coverage is fully paid for employees; dependent coverage is available at additional cost.

Training + Development

Interview process

Visa Sponsorship

Security clearance