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Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required)
Akima
Provide front-line customer service desk support, troubleshooting and resolving computer, printer, and network issues.
16d ago
Junior (1-3 years)
Contractor
Kuwait City, Al Asimah, Kuwait
Onsite
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Operations & Maintenance
Logistics
IT Services
Sector Specialisms
Facilities & Ground Logistics
Information Technology
Aerospace Solutions
Protective Services
Systems Engineering
Mission Support
Government Security Operations
Detention Management Operations
Role
What you would be doing
network management
user account creation
software troubleshooting
os troubleshooting
service desk reporting
customer support
- Works within a small continuous improvement focused team.
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
- Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- Completes all tasks and assignments as requested by Supervisors and Management.
- Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
- May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
- Creates logon and email accounts using Microsoft Exchange Server and User Manager.
- Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Troubleshoots all other site authorized software with IMOs and users.
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
What you bring
comptia casp
giac gced
giac gcih
microsoft office
isc2sscp
isaca cisa
- CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
- You must be able to meet all health requirements.
- GIAC: GCED: Certified Enterprise Defender
- Must have a working knowledge of Microsoft Office software.
- GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
- Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
- High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
- ISC2: SSCP: Systems Security Certified Practitioner
- Computing Environment Certificates
- Microsoft: Certified: Identity and Access Administrator Associate
- Microsoft: Certified: Azure Security Engineer Associate
- Demonstrated strong customer service skills are mandatory.
- Microsoft: Certified: Security Operations Analyst Associate
- Cisco: CCNA: Certified Network Associate - Security
- ISACA: CISA: Certified Information Systems Auditor
- Excellent interpersonal skills are required.
- Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Cisco: CCNP: Certified Network Professional - Security
- GIAC: GICSP: Industrial Cyber Security Professional
- Microsoft: MCT: Certified Systems Administrator
- Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
- Microsoft: Certified: Azure Solutions Architect Expert
- Microsoft: MTA: Windows Server Administration Fundamentals
- ISC2: CISSP (or Associate): Certified Information Systems Security Professional
- Must be a US citizen with an active Secret clearance, or higher level, security clearance
- GIAC: GSEC: Security Essentials
- Microsoft: Certified: Azure Database Administrator Associate
- Microsoft: 365 Certified: Modern Desktop Administrator Associate
- Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
- Must be able to pass a detailed medical and dental exam.
- Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
- Microsoft: MCT: Certified IT Professional
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- requires us citizen with active secret clearance, valid us passport, idp/kuwait-issued driver's license, and medical qualifications
- must have active secret clearance, must pass medical and dental exam, crc training for deployment overseas
Company
Overview
- Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
- Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
- Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
- Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
- Approach is deeply collaborative, often working alongside government agencies and other key partners.
- Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
- Focus on operational excellence makes it a go-to partner for government and private sector organizations.
- Operate with honesty, transparency, and fairness.
- Foster teamwork and value the diverse perspectives of our people.
- Dedicated to delivering creative solutions and continuous improvement.
- Strive to exceed customer expectations in all that we do.
- Consistently deliver high-quality services and strive for continuous growth and development.
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
- Committed to reducing environmental impact and fostering sustainable practices across operations.
- Supports energy efficiency initiatives and implements waste reduction practices in operations.
- Encourages environmental responsibility and sustainable practices across the supply chain.
- Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
- Values diverse perspectives and strives to create an inclusive workplace culture.
- Has set specific goals to increase diversity at all levels of the organization.
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