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Customer Care Representative B
Avangrid
Perform diverse customer care duties related to inquiries and requests concerning various company services, billing, rates, and energy conservation programs, and resolve billing problems by evaluating and investigating.
18d ago
$3,296
Junior (1-3 years)
Full Time
United States Of America, Connecticut, Orange
Office Full-Time
Company Size
7,999 Employees
Service Specialisms
Renewable Energy
Power Generation
Transmission
Distribution
Energy Storage
Engineering
Project Management
Operations & Maintenance
Sector Specialisms
Energy
Renewable Energy
Electricity Transmission
Electricity Distribution
Smart Grids
Grid Infrastructure
Power Generation
Natural Gas Utilities
Role
What you would be doing
customer outreach
customer care
billing resolution
client engagement
service explanation
account management
- Market UI’s energy programs. Initiate contact with customers to market UI commodities, rates and to sell UI products and services.
- Perform Customer Care duties which are diversified and require the use of a wide range of alternatives to properly handle responsibilities.
- Perform residential collection functions as required.
- Make outbound calls to customer, landlords, financial institutions and local government to resolve all return bill, access problems or to promote the sale of products and services. Must have knowledge of current issues regarding UI legislative initiatives, media releases and political news associated with the changing industry.
- Discuss billing, off-peak adjustments, under-billing, streetlights, private area lights, surge protection and another product and services offered by UI to customers.
- Function in accordance with good business practices and within the framework of established Company policies, procedures, and State regulations.
- Perform on-line cancel and re-billing on residential and commercial accounts.
- Educate customers concerning UI’s residential rates and electronic metering, correct billing and meter reading errors.
- Coordinate appointments concerning customer services. Inform customers of date and price options for service.
- Using prescribed equipment and methods, refer to pertinent files and data; if needed, transmit requested data to customers.
- Respond to customer inquiries and requests concerning such things as billing, rates, service applications, service interruption, voltage, service calls and energy conservation programs including establishing, changing, updating, closing an account or inputting service order as determined.
- Respond to routine correspondence from customer by contacting and or drafting replies by using formatted letters as required.
- May be required to work shifts and provide call coverage on a 24-hour basis.
- Perform tasks associated with customer reads including taking readings by phone, checking and entering the readings.
- Assist in the training of new associates.
- Contact other Company personnel when necessary to obtain or verify necessary information. Establish deposit requirements.
- Perform evaluations and investigate, analyze, and resolve, where possible billing problems. Take corrective action on accounts, including determining and processing allowances and late payment charges.
- Respond to inquiries via the telephone device for the deaf.
What you bring
ged
technical
agile
billing
test
accuracy
- Must possess high school diploma or GED
- Technical Skills
- Contact with electricians, homeowners, contractors and town inspectors to create and complete Standard Service Solution. This requires knowledge of our distribution system and basic knowledge of internal electrical standards.
- Be agile
- Process service orders that do not require a field visit. This work requires thorough knowledge of company rates and accuracy to properly calculate and process billings.
- Must successfully complete a Skills Assessment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
Company
Overview
47 Billion
Assets Under Management
Total value of company assets across all operations.
3.3M+ Customers
Electric & Gas Users
Over 3.3 million customers served across New York and New England.
10.0 GW
Power Generation Capacity
Combined electricity output from owned and operated facilities.
- Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
- Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
- Its utilities arm manages eight electric and natural gas systems.
- Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
- Fully acquired by Iberdrola in late 2024, enhancing investment potential.
- Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
- Combines local legacy with large-scale clean energy ambition.
- Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
- Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
- Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.
By 2030
Carbon Neutrality Target
The company aims to achieve carbon neutrality for Scopes 1 and 2.
9.3 GW
Emissions-Free Capacity
Installed capacity in wind and solar energy.
10 GW
Energy Goal
Target to generate 10 GW of emissions-free energy capacity by 2025.
70%
Emissions Reduction Goal
Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.
- One of the country’s cleanest utilities.
- Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.
2024
Forbes Recognition
Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.
300M Spend
Supplier Diversity Goal
Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.
- DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.
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