Resident Service Specialist

Description

• Oversee Pending Tasks.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Complete market summary and comp reports as directed.
• Utilize CRM to effectively manage resident relations, service requests and resident communications.
• Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
• Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
• Provide superior customer service to internal and external customers.
• May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
• Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Interact with walk-in prospects by showing the property if needed and answering questions about the community.
• Organize incoming packages systematically and distribute as needed.
• Comply with all Company policies and procedures related to employment.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Scan all required move-in documents into Onesite.
• Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
• Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
• Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• Ensure each new resident has a move-in orientation conducted by appointment.
• Guide walk-in traffic and minimize the wait time.
• Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.

Requirements

• Must have and maintain a valid driver’s license unless otherwise noted.
• Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.
• High School Diploma, or equivalent, is required.
• Associate degree in business administration or equivalent, is preferred.
• Minimum of two years of office experience is required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance