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IT Support Specialist I
Ware Malcomb
Front-line IT support specialist handling helpdesk tickets & user hardware/software.
6d ago
$24 - $28
Junior (1-3 years)
Full Time
Irvine, CA
Onsite
Company Size
800 Employees
Service Specialisms
Architecture
Interior Design
Branding
Planning
Civil Engineering
Building Measurement
Sector Specialisms
Industrial
Office
Healthcare
Public
Education
Retail
Mixed-use
Multifamily
Role
What you would be doing
first-level support
issue escalation
sla resolution
queue management
asset management
site visits
- Serve as the first-level technician of the helpdesk team
- As needed, escalate IT issues to mid or senior-level technicians
- Provide excellent customer service through effective communication and active engagement.
- Resolve IT requests within established Service Level Agreements (SLA).
- Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately.
- Participate in after-hours work, and travel to various work sites, as needed.
- Maintain accurate inventory of all hardware and software.
- Assist other team members to help balance the IT workload.
- Effective assignment and recovery of IT assets in the assigned region.
- Develop and maintain a close working relationship with the IT team and end users.
What you bring
it support
troubleshooting
bachelor's
communication
multitasking
spanish
- Clear, concise, professional and thorough oral and written communication skills.
- Able to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.
- Relevant IT coursework and/or equivalent of (2) years of IT support experience.
- Analytical, critical and deductive reasoning required to troubleshoot user issues.
- Ability to multitask, follow processes and procedures and take direction positively.
- Ability to speak, understand and write in Spanish is a plus.
- Bachelor’s degree or equivalent combination of technical training/work experience.
- Effective communication of technical information to a less technical audience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1972
Year Established
The company has been operational since 1972, establishing a strong foundation in architecture and design services.
- Delivers tailored solutions for each client's needs in commercial and residential projects.
- Creates innovative environments for workplaces, retail, and residential spaces.
- Specializes in high-quality design, consistently delivering projects on time and within budget.
- Maintains a strong presence across the U.S. with regional offices supporting clients nationwide.
- Trusted by some of the largest and most influential brands for cutting-edge designs.
- Deliver creativity to help clients succeed.
- Evolve everything we do through innovation.
- Cultivate an inclusive culture of growth and collaboration.
- Strengthen the community around us.
- Uphold the founding philosophy of great design, excellent client service, and relationship-focused business practices.
- Celebrate bold ideas and challenge the status quo to create unique design solutions.
- Foster an open environment rooted in integrity, positivity, philanthropy, and continuous learning.
- Measure success by the value created for clients and opportunities for team members.
- Believe the power of partnership makes the team thrive through thoughtful collaboration.
42% less energy
Passive House Energy Efficiency
The '7 Van Buren' Passive House project achieves 42% less energy use compared to comparable structures, marking a significant milestone in sustainable design.
2030 Commitment
Net-Zero Goal
The company has officially committed to achieving net-zero energy in all designs by 2030 through the AIA 2030 initiative.
- Internal environmental management initiatives focused on energy efficiency, water conservation, waste reduction, and recycling.
- Sustainability services include LEED®, WELL™, and Fitwel® accredited expertise to meet project and jurisdiction requirements.
- Member of US Green Building Council; participates in EcoVadis and IntegrityNext sustainability rating systems.
- Internal operations improvements targeting resource efficiency and resilience in materials selection, design, and site planning.
1979
Years Empowering Through Education
Providing scholarships and internships to expand academic and career development opportunities.
- DEI Team spearheads initiatives in community outreach, education, training, communication and events.
- Member of National Organization of Minority Architects (NOMA); partner recruitment and community outreach through that membership.
- Supplier diversity program strengthens relationships with diverse business enterprises and DBE partners.
- Culture statement: cultivate an inclusive culture of growth and collaboration; foster an environment rooted in integrity, positivity and continuous learning.
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