Operations SME, Subject Matter Expert

Description

• This position will support site operational training of all team members.
• Site support for SMEs and ARMs.
• Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Assist with establishing baseline MOPs and EOPs needed to operate a site.
• Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Be the go-to of operations technical training documents for the site.
• Conducts a routine and on-going assessment of all building systems operations.
• Support Operations best practices.
• Take part in assessing site operations teams through AMMO audits.
• Change Management – Assists in the Development of workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• AMMO audits follow ups and reviews and establishes action plans with OPS SME.
• Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT’s.
• Maintain Operational awareness culture.
• Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.
• building systems and critical facilities equipment.
• Support the development of Practical Operational Training.
• Field Service Bulletins review for sites.
• Help identify operational processes that can be improved and standardized across all markets.
• Project Management - Develops project plans; Develops Budgets for projects; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Take part in hands-on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills)
• Collaboration with the Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.
• Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.

Requirements

• Ability to project and time manage effectively.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Requires advanced analytical and quantitative skills.
• Proven management skills, customer service orientation, and problem-solving knowledge.
• Ability to analyze and solve problems involving several options with limited information.
• Professionalism - Approaches others in a tactful manner; Team Player across the organization; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• PM QA QC
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Team Player with Strong Communications skills; Remains open to others' ideas and tries new things.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Understand the engineering design and operational aspects of all electrical systems.
• Ability to develop operational standards, project tracking, and management documents.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Business Acumen - Understands business implications of decisions; assist in developing budgets and experience understanding reporting budgets/financials; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Frequently required to utilize hand and finger dexterity.
• Professional licenses strongly preferred (electrical and mechanical licenses)
• LCFT/CFT Qualified – Building specific Qualified.
• Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
• Requires in-depth knowledge of applicable rule’s laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.
• Minimum Three years of responsibility in
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Repetitive strain injury potential due to computer use

Benefits

• Operations specific Training.

Training + Development

Interview process

Visa Sponsorship

Security clearance