Customer Solutions Engineer
Permitflow
Onboard and support B2B SaaS customers, configuring workflows and ensuring successful go‑live.
3 days ago ago
$110,000 - $165,000
Junior (1-3 years)
Full Time
New York, NY
Hybrid
Company Size
87 Employees
Service Specialisms
Permit Consulting
Construction Permits
Regulatory Compliance
Project Management
Engineering
Architecture
Design
Property Development
Sector Specialisms
Construction
Trades
Role
What you would be doing
workflow config
onboarding guides
issue resolution
implementation plan
feedback capture
playbook docs
- Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
- Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
- Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
- Capture and synthesize feedback from customers to inform product priorities and process improvements
- Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
- Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
- Document best practices and repeatable playbooks to make future onboarding faster and more consistent
What you bring
technical aptitude
project management
customer-facing
startup mindset
communication
2-6 years
- Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
- High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
- Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
- Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.
- Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
- 2 to 6 years in customer-facing roles at B2B or SaaS companies, for example solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.
- Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
- Construction or permitting experience is a plus but absolutely not required.
- 🎤 Team building events
- 📈 Equity packages
- 💰 Competitive Salary
- 🩺 100% Paid health, dental & vision coverage
- 🌴 Unlimited PTO
- 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
- 🚍 Commuter benefits
- 💻 Company issued laptop
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$5.5 M
Early Seed Funding
Raised in May 2023 to fuel rapid tech development and geographic expansion.
$31 M
Series A
Secured in February 2024 for tech development and geographic expansion.
$600 M
Total Project Value
Cumulative value of projects permitted, spanning single-family homes to commercial builds.
5,000+
Housing Units
Total housing units permitted across various project types.
- Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S.
- Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers.
- Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects.
- Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems.
- Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.
- We prioritize customer success above all else.
- We aim for simplicity in everything we do.
- We deliver innovative solutions to meet customer needs.
- We strive for excellence in all our efforts.
- We uphold integrity above all other considerations.
2030
Carbon Neutrality Goal
Targeting net-zero emissions by 2030 through various sustainability initiatives.
- Reducing waste through process optimizations
- Incorporating sustainable solutions in product offerings
- Monitoring and minimizing energy consumption across all operations
- Focused on building a diverse and inclusive workforce
- Implementing equal opportunity recruitment practices
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