Lead Concierge at 901 W

Description

Lead Concierges are responsible for creating extraordinary customer experiences from the moment a resident walks through the front door. They excel at anticipating needs, building relationships, and delivering superior service as the highest priority for our customers.

• Build and coach a cohesive concierge team, including training and providing feedback.
• Greet current and prospective residents warmly to welcome them home.
• Provide information to prospective residents and coordinate tours to assist leasing.
• Connect residents with high‑end community services such as dog walkers, personal trainers, and farm‑fresh deliveries.
• Develop in‑depth knowledge of the neighborhood to recommend trendy coffee shops, art exhibits, and local activities.
• Maintain an organized front desk to handle packages, dry‑cleaning deliveries, and common‑area room reservations efficiently.
• Participate in community activities and social events to build resident relationships.

Requirements

• Respond quickly to resident requests and use creativity to solve problems, driving satisfaction.
• Experience in customer‑service roles such as hospitality, retail, or restaurant environments.
• Prior leadership and supervisory experience.
• Strong interpersonal skills with a commitment to learning and professional development.
• Proficiency with computer systems and software.

Benefits

JBG SMITH has been repeatedly recognized as one of the Washington Post’s Top Workplaces in the region, and we pride ourselves on outstanding work environments and strong opportunities for career growth and advancement.

The position offers an hourly salary range of $23 to $24, with compensation determined by factors such as experience, location, and market considerations. Employees also receive a comprehensive benefits package, a 20 % housing discount at select JBG SMITH communities, and access to the full benefits overview on our careers page.

Training + Development

Interview process

Visa Sponsorship

Security clearance