Service Advisor - Power Systems & Lube

Description

• Assign jobs and work areas to Service Technicians based on skills and knowledge.
• Maintain a professional image in all customer and community interactions.
• Coach employees on assignments and offer technical guidance as needed.
• Handles after-hours calls on a rotating basis to support customers and technicians.
• Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards.
• Recruit, train, and develop team members in alignment with department goals.
• Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services.
• Work closely with systems coordinator, project manager, and customer account manager for generator start ups.
• Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints.
• Assists in setting priorities for multiple jobs and support team workflow.
• Collaborate with the Service Manager on department performance, profitability, and efficiency.
• Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Engage in company-sponsored training to enhance skills and knowledge.
• Act as backup for the Service Manager when needed.
• Participates in department meetings, customer events, and company communication efforts.
• Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement – including parts only CVAs) and Goldstars service contracts and upcoming jobs. Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service.
• Provide timely feedback, recognize performance, and motivate employee development.
• Responds to employee issues and foster a positive, professional working environment.
• Promote and uphold the company’s vision, mission, and values.
• Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently.

Requirements

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

• Excellent oral and written communication skills
• Exhibit strong technical and product knowledge of all equipment sold within the dealership’s area.
• Strong customer service skills
• Strong technical knowledge
• Strong computer skills
• Strong time management skills
• Ability to multi-task
• A High school and/or technical school education or equivalent combination of experience, training and/or education required.

Benefits

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

• Health Insurance – 3 plan options including 2 High Deductible plans
• Basic Life/AD&D and Supplemental Life Insurance
• Holidays – 7 days company paid
• Paid Time Off (PTO)
• SmartDollar – employer paid financial planning program
• Vision Insurance
• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Maternity Benefit
• Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr
• Flexible Benefit Plan
• AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability
• Short-Term Disability Coverage – 60% of salary paid by Butler
• Employee Assistance Program (EAP) – including Health Coaching
• 401(K) Plan
• Dental Insurance – 2 plan options

Training + Development

Interview process

Visa Sponsorship

Security clearance