Lead Fire & Security Engineer

Description

• Oversee the delivery of minor works and small bespoke projects in your area.
• Build and maintain strong customer relationships, ensuring service excellence.
• Plan and manage both routine and reactive service visits within the region.
• Support engineers with stock control, resource management, and escalation resolution
• Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge
• Attend and assist with troubleshooting, site surveys, and installation handovers.
• Respond to service calls and customer issues with urgency and professionalism.
• Handle customer complaints and concerns promptly and effectively.
• Deputise for the Regional Service Manager during absences.
• Maintain Fire & Security Systems to current standards and customer requirements.
• Conduct toolbox talks and maintain accurate records for compliance.
• Ensure performance and service delivery align with monthly schedules and compliance standards.
• Organise and maintain an effective call-out rota for the area.
• Utilise customer portals as directed and ensure engineers do the same.
• Mentor and develop engineers through on-the-job coaching and formal training.
• Ensure all work is completed accurately, on time, and in compliance with industry and company standards
• Provide daily support and guidance to engineers in your area.
• Take ownership of customer satisfaction across all aspects of service delivery.
• Promote and maintain a high standard of professionalism, safety, and conduct across the team.

Requirements

• Experience of front-line customer contact in a fast-paced environment
• Calm under pressure, enthusiastic, and proactive.
• Capable of working independently and collaboratively.
• Excellent all-round knowledge of Fire and Security systems.
• Effective organisational and communication skills.
• Marlowe Kitchen Fire Suppression
• Marlowe Smoke Control
• Experience in leading or mentoring engineering teams.
• Strong technical background in electrical/electronic systems.

Benefits

• 6 training days a year
• Employee Recognition Scheme
• Full use of our Academy training + external training
• Life Assurance x4 Basic Salary
• Mental Health & Well-being scheme
• Basic Salary up to £40k inclusive of Lead Engineer bonus
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• overtime, on-call, travel time, and Engineer commission scheme
• Paid Holidays plus Bank Holidays
• Company Van with fully fitted Van vaults
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment
• Royal London Pension Scheme
• Additional Day holiday each full year of completed service (up to 25 days)
• Development & Progression opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance