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Service Manager
Hilltop Residential
Oversee service requests, repairs, and turnkey operations for residential communities.
8d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Plano, TX
Field
Company Size
267 Employees
Service Specialisms
Property Development
Project Management
Construction services
Consulting
Design
Sector Specialisms
Residential
Multifamily Housing
Real Estate Investment
Real Estate Development
Role
What you would be doing
bid management
purchasing
preventive maintenance
work orders
inventory
turnkey operations
- Work with community director to obtain competitive bids for maintenance-related expenses
- Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
- Maintain hazard communications program; teach and promote safe work practices
- Maintain a preventative maintenance program to minimize emergency and service repairs
- Understand and execute service requests using computer software systems daily
- Assist community director with documenting counseling sessions with maintenance staff
- Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
- Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
- Perform turnkey work as required and ensure all make-readies are inspected
- Monitor inventory and maintain appropriate levels of parts and supplies
- Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
- Follow and enforce the company's policies and procedures
- Understand and adhere to budget guidelines
- Work with community director to handle maintenance-related resident problems
- Follow the standard operating procedures
- Rotating on-call responsibility for after-hours emergencies
- Communicate effectively with residents, fellow associates, vendors, and supervisors
- Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
What you bring
general maintenance
property software
flexible schedule
epa/hvac
code knowledge
driver's license
- 1+ years of hands-on general maintenance experience
- Strong proficiency with property management software systems
- Availability to work a flexible schedule, including weekends
- EPA/HVAC license or certification
- Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
- Valid driver's license and/or access to reliable transportation
- Paid Time Off
- Competitive Pay
- Short and Long Term Disability
- Paid Life Insurance
- Rapidly Growing Company with Opportunities for Growth
- Comprehensive Medical, Dental and Vision Plans
- Employee Referral Program
- Employee Rent Discount Program
- 401k with Company Match
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2017
Year Founded
The company was established in 2017 with a focus on acquiring and managing multifamily residential properties.
23 Communities
Properties Under Management
The company currently oversees 23 multifamily residential communities across high-growth markets.
6,200 Units
Residential Units
These 23 communities collectively provide housing for over 6,200 residents.
$1 Billion
Assets Under Management
The company manages approximately $1 billion in multifamily real estate assets across its portfolio.
- The company is widely recognized for its unusually rapid growth and a culture that is praised for high employee satisfaction and workplace awards.
- It has earned recognition as a Top Workplace due to its rapid growth and strong cultural values.
- The firm has a vertically integrated model that ensures control across investment, development, leasing, and property management stages.
- Its development projects range from value-add renovations of existing communities to full-scale, amenity-rich rental developments.
- The company continues to expand its operations in Texas, Florida, Georgia, and beyond.
- We believe in creating extraordinary living experiences that exceed expectations.
- We foster a collaborative and innovative environment.
- We value integrity, transparency, and accountability.
- We are committed to delivering exceptional customer service.
- We encourage continuous learning and professional growth.
- We promote a culture of inclusivity and respect.
2030
Net Zero Emissions Target
Aiming to achieve net zero emissions by a specific year.
- Committed to sustainability through energy-efficient designs and green building practices.
- Implements water and energy conservation strategies across all properties.
- Integrates renewable energy sources, such as solar panels, into their developments.
- Reduces environmental impact by using sustainable materials and eco-friendly technologies.
- They are committed to creating a diverse and inclusive workforce.
- They actively promote gender equity in leadership roles and provide equal opportunities for advancement.
- They foster a culture where all employees feel valued and respected.
- They support training and development programs focused on inclusion and diversity.
- They track and report on gender and other diversity metrics to ensure progress.
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