Service Support Administrator

Overview

Admin support for service & heat team, handling maintenance, tickets, logistics, and coordination.

Key Responsibilities

• oil management
• purchase orders
• equipment hire
• service ticketing
• calibration records
• planned maintenance

Tasks

-Responsibility for managing the supply of lubricating oil and removal of used oil and coolant from the Flexible Generation sites -Providing holiday cover for Telford store coordinator when required -Generating purchase orders for equipment/sub-contractors as requested, track parts deliveries with suppliers -Assisting store coordinator with any part orders and returns, keeping all records up to date -Arranging any hire equipment needed for Field Service Engineers to carry out task -Supporting with organising accommodation for Field Service Engineers -Assisting with planning on site works and co-ordination of Field Service Engineers -Assisting the support desk with incoming telephone calls and email -Creating service tickets and allocate to engineers as required -Assisting store coordinator with incoming and outgoing goods -Managing calibration records and arrange equipment testing -Assisting the service support coordinator with engineers van stock takes -Liaising with sub-contractors as requested and filing job reports in a timely manner -Supporting and ensuring planned maintenance tasks are kept up to date

Requirements

• communication
• customer service
• operational support
• microsoft office
• excel
• dbs check

What You Bring

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey. -Excellent communicator and commitment to customer service and satisfaction -The ability to plan and organise maintenance schedules and assign duties. -Experience in delivering operational support in a fast moving and demanding operational environment. -Wellbeing tools and resources -Experience in delivering support in a fast moving and demanding operational environment -The ability to balance time between daily and strategic goals whilst managing the teams time to ensure daily tasks are accomplished. -Excellent Microsoft Office skills including Excel, Teams and outlook etc.

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Benefits

-Hours of work: 40 hours per week. Monday – Friday, 08:00-17:00 with one-hour unpaid lunch -Access to advice, counselling, and support -Healthcare cash plan -26 days annual leave entitlement plus 8 days for public holidays -Discounted gym membership. -Life insurance -Employer pension contribution -Shopping and lifestyle discounts -Access to GP services -Competitive salary to be discussed at interview.

About amp clean energy

Nope

Sector Specialisms

Security Clearance

-dbs check may be required as part of safer recruitment process.