Site Presentation Manager

Description

• Create standard operating procedures to drive consistency and efficiency across all processes, ensuring every action is executed with a quality-focused approach.
• Define and communicate a clear vision for site presentation and customer engagement, supported by a roadmap that elevates Cairn’s market position.
• Embeds brand values into every customer touchpoint and elevates brand perception
• Play a pivotal role in shaping Cairn’s customer journey and site presentation strategy, ensuring that every touchpoint reflects the company’s commitment to excellence, innovation and commercial performance.
• Develop and track key metrics to measure customer engagement impact and presentation effectiveness reporting at SMT and Leadership level.
• Lead transformation initiatives that evolve Cairn’s presentation and customer experience approach ensuring future scalability and industry leadership.
• Oversee execution across all live and pipeline projects, ensuring delivery consistency at scale and proactive resolution of challenges.
• Ensure customer needs and expectations are embedded into every stage of the sales journey from pre-launch engagement to after sales care and beyond.
• Partner with senior leaders in Sales, Marketing and Construction to align strategies, drive collaboration and deliver an integrated customer experience.
• Conduct research into customer trends, competitor standards and emerging innovations to inform strategy and maintain competitive differentiation.
• Establish and enforce quality benchmarks for all aspects of presentation, branding, signage and customer-facing environments
• Act as the senior owner of the end-to-end customer journey across B2C, B2B and B2G, embedding consistency while creating tailored experiences for all customers.
• Identify opportunities to innovate in customer journey delivery, leveraging digital tools, new methodologies and design thinking.
• Drive initiatives that directly influence sales performance, brand perception and customer satisfaction.

Requirements

Cairn is seeking a dynamic and experienced Site Presentation Manager to join our team.

• Strong financial acumen with experience in budget planning and cost control.
• Strong project management skills with a proven track record of delivering multi-site programmes.
• Experience in construction, real estate or property development is desirable.
• Exceptional stakeholder management and communication skills, with proven ability to influence at senior level.
• Proven people management skills with ability to lead and develop teams at multiple levels.
• Full financial planning, cost management, and budget accountability for presentation strategy.
• 8+ years’ experience in a senior customer experience or product presentation role.
• Excellent analytical, problem solving and strategic thinking abilities.
• Demonstrated ability to conduct and apply market, competitor, and customer research to strategy.

Benefits

At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that’s ready to support you for whatever life brings.

• Performance related bonus
• Competitive salary
• Tax saver - travel and bike to work
• Pension scheme with matching contributions
• Continuous Professional development (CPD) programme & funding
• Annual salary review
• Free Cairn annual leave days
• Life assurance
• Full health insurance with Irish Life health
• Employee Assistance Programme with VHI
• Company vehicle (role dependent)
• Income protection
• Approved Profit Sharing Scheme (APSS)
• Paid maternity & paternity leave

Training + Development

Interview process

Visa Sponsorship

Security clearance