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Assistant Community Manager
Avanath Capital Management, Llc
Assisting the Community Manager in operational duties such as reporting, rent processing, leasing, and marketing.
22d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Long Beach, CA
Onsite
Company Size
100 Employees
Service Specialisms
Investment
Acquisition
Property Ownership
Renovation
Property Operation
Affordable Housing
Workforce Housing
Value‑oriented Apartment Communities
Sector Specialisms
Affordable Housing
Workforce Housing
Multifamily Residential
Role
What you would be doing
resident retention
payment processing
cash handling
enforce lease
property operations
compliance management
- Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
- Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
- Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
- Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
- Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
- Maintains a secured confidential file for each resident.
- Meets regularly with Community Manager and Regional Manager to discuss community performance.
- Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
- Assist with leasing job duties, including touring prospective residents.
- Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
- Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
- Answering phones, greeting walk-ins and foot traffic.
- Oversees property operations and staff in Community Manager’s absence.
- Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.
- Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
- May work in an elevated site, may walk on uneven ground.
- Organizes and executes resident appreciation and retention events.
What you bring
yardi voyager
software proficiency
experience required
legal knowledge
communication skills
interpersonal skills
- Strong Understanding of Fair Housing Laws.
- Solid track record of bookkeeping and rent collection.
- An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
- Equipped with excellent communication skills and an unmatched dedication to customer service.
- Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
- Adherence to Property Management Rules, Regulations and Guidelines
- Repetitive use of computer, keyboard, mouse, and phone.
- Respectful communication and cooperation between all employees.
- Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
- LIHTC/Tax Credit& Project Based Section 8 Program Knowledge required.
- Thorough understanding of landlord/tenant law.
- Reading, comprehending, writing, performing calculations, communicating verbally.
- Working knowledge of Yardi Voyager Property Management software.
- Frequent sitting and walking.
- 2+ years’ experience as an Assistant Community Manager.
- Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
- Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
- Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
- Work/life balance through flexible work schedules to accommodate employees’ varying needs.
- Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- resident relations and satisfaction, fiduciary responsibilities, and staff leadership will be a part of the background checks.
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Company
Overview
$3 Billion
Total Transaction Value
The company has successfully executed over $3 billion in real estate transactions, including acquisitions, development, and asset management.
- Founded with a vision to transform residential real estate across the U.S., the company focuses on high-quality, value-add opportunities.
- The firm’s strategy is rooted in acquiring, developing, and managing residential communities with a long-term focus on sustainable growth.
- With deep expertise in residential, commercial, and industrial properties, the company manages a diversified portfolio that spans multiple U.S. markets.
- The firm prides itself on its proven track record of delivering exceptional returns by focusing on operational efficiencies and strategic repositioning.
- From luxury apartment complexes to mixed-use developments, their projects have consistently attracted investors looking for reliable and profitable opportunities.
- A notable strength lies in the company’s commitment to enhancing the value of every asset through meticulous management and thoughtful renovations.
- In addition to its core focus on residential real estate, the company also engages in the development of commercial properties, building vibrant, sustainable communities.
- Amplify is their comprehensive ESG framework for Environmental and Social Responsibility and guides their operations.
- Their mission is to amplify ESG impact for the shared benefit of residents, employees, investors, communities, and the environment.
- The board of directors and management is committed to ESG with policies that positively impact stakeholders.
- They foster, cultivate, and preserve a culture of diversity, equity, and inclusion.
- They hold their staff responsible for always treating others with dignity and respect.
50% by 2030
GHG Emissions Reduction
Aims to reduce portfolio-wide greenhouse gas emissions by 50% from 2020 levels by 2030.
38,605 MT CO₂e
GHG Reduction in 2021
Achieved a significant decrease in greenhouse gas emissions in 2021.
23 Properties
ENERGY STAR Certifications
Earned ENERGY STAR certification for 23 properties in 2023.
35% Reduction
Energy Intensity Improvement
Reduced energy intensity by over 35% from 2021 to 2022, weather-normalized.
- Targeting net zero GHG emissions by 2050
- Achieved 30% reduction in total portfolio-wide energy consumption (since 2020 baseline)
- Achieved 10% reduction in total portfolio-wide water consumption (since 2020 baseline)
- Decreased water consumption by 13% to 456,780 kGal in 2021
- Participating in ENERGY STAR Partner of the Year; aiming for 10+ certifications
- Utilizes ENERGY STAR Portfolio Manager®, Yardi, Tableau for metrics tracking
- Installed LED lighting, ENERGY STAR appliances, low-flow water fixtures, drip irrigation
- Monitoring energy, GHG, water, waste data; performing energy audits and electrification retrofits
- Sourcing third-party green energy, deploying solar PV strategy
- Piloting water conservation product reducing usage by ≥14%; installing bee colonies & community gardens
59% Ethnic Diversity
Diverse Leadership Team
The leadership team reflects a commitment to diversity with significant ethnic representation.
66% Male, 35% Female
Gender Distribution
The employee base has a notable gender split between male and female colleagues.
- Biennial employee surveys track demographics and inclusion.
- Diversity and unconscious bias training required.
- Board-level policies foster diverse and inclusive communities.
- Employee demographics tracked by gender, age, ethnicity.
- Established ESG Council and Advisory Committee with cross-department representation.
- Recruitment, compensation, benefits, and training guided by Diversity and Inclusion Policy.
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