


Major U.S. energy company generating, transmitting and distributing electricity and natural gas.
1 days ago
Experienced (8-12 years)
Full Time
Charlotte, North Carolina, United States
Hybrid
Company Size
26,413 Employees
Service Specialisms
Sector Specialisms
The role acts as a business representative for specific systems and processes, leading improvement initiatives such as statistical analysis, business case development, time‑study, cost‑benefit, and ROI assessments. You will provide subject‑matter expertise across customer operations, system functionality, database tables, data analytics, and work‑group metrics, supporting critical NGBU applications like Service Suite, ARM, and Maximo.
Key duties include designing, revising, and implementing solutions that align with customer and business needs, integrating those solutions into existing processes, and managing change communications across departments. You will produce accurate technical and business reports, maintain documentation, define performance metrics, and lead data analysis or root‑cause investigations to drive actionable insights.
Required qualifications are an associate degree in a relevant field (or a high school diploma/GED) combined with two years of related experience, or four years of experience without a degree. Desired credentials include a bachelor’s degree in technical business administration, business, or MIS and at least four years of experience, with preferred experience in the utility industry, project management, SQL, Power BI, and strong communication and problem‑solving abilities.
The position is hybrid, with work performed both remotely and on‑site after onboarding; candidates must live within a reasonable commute to a Duke Energy facility. Travel expectations are 5‑15 % and relocation assistance may be provided when applicable.
At Duke Energy you’ll find a friendly work environment, opportunities for growth and development, recognition for your contributions, and competitive pay and benefits. The company’s purpose is to improve people’s lives by delivering reliable energy while fostering a culture of inclusivity and innovation.