Plumbing and Heating Manager
Mkm Building Supplies
Sell plumbing & heating supplies, grow customer base, manage stock & provide expert advice.
7 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sidcup, England, United Kingdom
Field
Company Size
1,556 Employees
Service Specialisms
Kitchen Design
Bathroom Design
Landscaping
Timber & Sheet Materials
Building Materials
Plumbing & Heating
Tools
Electrical and Workwear
Sector Specialisms
Residential
Commercial
Buildings
Landscaping
Role
What you would be doing
customer growth
purchasing
stock management
customer interaction
quotations
plumbing sales
- Grow the customer base.
- Purchasing materials and managing stock levels for the category
- Dealing with customers both face to face and over the telephone
- Providing quotations for customers
- Taking a proactive approach to plumbing and heating sales, using every opportunity to make or increase a sale.
What you bring
sales
plumbing
heating
computer
customer service
communication
- Previous sales experience in a plumbing and heating merchant environment or a builder’s merchant environment would be a distinct advantage.
- Giving excellent customer service and sound product advice
- Computer literate.
- Confident dealing with customers
- Sound plumbing and heating product knowledge is essential for this role.
- The ability to build great customer relationships.
- A good telephone manner, excellent communication, and interpersonal skills.
- Mental health support
- Training and development opportunities
- Substantial staff discounts
- Perkbox discounts
- Holiday scheme which rewards length of service
- Cycle to work scheme.
- Life Assurance
- Free parking
- Enhanced maternity/ paternity pay.
- Generous discretionary bonus scheme
- A competitive pay package.
- Contributory pension scheme
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1995 Founded
Year Established
The company was established in 1995, marking the beginning of its journey in the industry.
130 Branches
Branch Network
The company has expanded its operations to over 130 branches across England, Scotland, and Wales.
2023 Platform Launch
Digital Transformation
In 2023, the company launched a headless e-commerce platform to enhance customer shopping experiences.
November 2023
New Branch Opening
The 124th branch opened in November 2023, focusing on plumbing, heating, renewables, and roofing.
- Began as a single branch and grew through a unique branch ownership model, empowering local directors.
- Privately backed by Bain Capital since 2017.
- Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
- Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
- Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
- Consistently expanding, with a focus on local staffing and specialized services.
- Great customer service. We give customers more of what they want, and nothing is too much trouble.
- Passionate about teamwork, we all share in our success.
- Taking ownership and doing the right thing.
- Striving for continuous improvement.
- Supporting our local communities.
- We all go home safe.
Revenue £927m
Strong Financial Growth
Revenue increased by 13% to £927 million in the year ending 30 September 2023.
Sustainable Products Tripled
Expansion of Eco-Friendly Offerings
Number of sustainable products for sale was trebled in 2023.
EcoVadis Bronze
Sustainability Accreditation
Achieved bronze status in EcoVadis sustainability rating.
- Committed to sourcing products in a way that does not have a negative impact on people and the environment
- Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
- All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
- Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
- Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act
- Sells chain‑of‑custody timber, ≥50% recycled‑material products, renewable‑material goods, and durable/repairable items
- Offers products that enhance biodiversity, water efficiency, indoor air quality, and energy efficiency
- Adopted e‑forklift trucks and increased share of battery‑electric vehicles to reduce emissions
- Zero-tolerance approach to slavery and human trafficking enforced via policies and systems
- Supplier Code of Conduct enforces non-discrimination & equal opportunities in supply chain
- (No publicly disclosed internal staff gender ratios or targets found)
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