Senior Business Analyst

Description

In this role you will lead requirements gathering for large, multi‑stakeholder programs, develop business cases and ensure full traceability of requirements through design, build, testing and deployment. You will conduct AS‑IS and TO‑BE process analysis using BPMN 2.0, collaborate with architects, solution designers, finance and operational leaders, and act as a trusted advisor to executives while mentoring junior analysts and contributing to governance forums.

• Lead requirements gathering for large, multi‑stakeholder programs across business and technology domains.
• Develop business cases and maintain end‑to‑end traceability of requirements through design, build, test and deployment.
• Perform AS‑IS and TO‑BE process analysis using BPMN 2.0 across multiple business units.
• Collaborate with architects, solution designers, finance and operational leaders to shape strategic solutions.
• Advise executives, influence priorities and scope, and track benefits realisation.
• Mentor junior and mid‑level analysts to standardise methods and tools.
• Ensure alignment of requirements with enterprise architecture and future‑state capabilities.

Requirements

The Senior Business Analyst role is based in Melbourne at 655 Collins St and is a full‑time, permanent hybrid position requiring three days in the office. It is designed for experienced professionals who excel at solving complex business challenges, influencing senior stakeholders and driving transformational change, and it is open only to Australian citizens.

The ideal candidate is a strategic thinker with strong analytical and problem‑solving skills, deep experience in utilities, transport, telecommunications or other asset‑intensive industries, and expertise in implementing or optimising Field Service Management systems. A solid understanding of finance and commercial processes, advanced facilitation and negotiation abilities, and excellent executive‑level communication are essential.

A minimum of seven years’ business analysis experience in IT environments is required, including extensive practice in business process modelling (BPMN 2.0) and large‑scale ERP or finance‑related implementations. Proficiency with Visio, JIRA, Confluence and advanced data analysis methods, along with exposure to Agile frameworks, is expected.

• Possess 7+ years of business analysis experience in IT environments, preferably within utilities, transport or telecommunications.
• Demonstrated expertise in Field Service Management system implementation or optimisation.
• Strong understanding of finance and commercial processes such as procurement, billing, contract variations and revenue recognition.
• Advanced facilitation, negotiation and conflict‑management skills; excellent executive‑level communication.
• Proficient with Visio, JIRA, Confluence and advanced data analysis techniques; experience with Agile frameworks.
• Australian citizenship required.

Benefits

Service Stream is an ASX‑listed, equal‑opportunity employer that develops and operates essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Employees enjoy a safe, inclusive culture, flexible hybrid working, genuine career development opportunities, special employee benefits and discounts, and a wide range of paid leave options.

• Benefits include a safe inclusive culture, flexible hybrid work, career development, employee discounts and extensive paid leave options.

Training + Development

Interview process

Visa Sponsorship

Security clearance