Event Specialist

Description

• Design, enhance, and optimize the client journey across all touchpoints for a seamless, high-quality experience.
• Ensure client initiatives align with larger business strategies and brand objectives.
• Partner with internal stakeholders across marketing, sales, design, and construction to refine communications and resources that elevate the client experience.
• Identify and elevate high-value interactions (personalized communications, gifting, milestone ceremonies) and oversee flawless execution.
• Gather and analyze client feedback through NPS surveys; synthesize insights to drive continuous improvement.
• Support the planning and execution of other events and functions for Blue Heron off site including client and prospect events, charity functions, realtor events and company celebrations.
• Maintain accurate records of client interactions in HubSpot, ensuring alignment, transparency, and continuity across teams.
• Support the internal Client Experience Center team including temporary filling in the front of house / welcome function and support other on site needs that may arise.
• Support in the planning and execution of client interactions on site at the Blue Heron Client Experience Center.
• Provide administrative support such as pre-and-post event planning, invoicing settlement, presentations, and any tasks necessary for successful completion.
• Assist in the creative development and design of event invitations, collateral, and visual communications using Adobe Creative Cloud.
• Plan and organize milestone events such as groundbreaking (“golden shovel”) and handover ceremonies, ensuring they reflect Blue Heron’s brand values.

Requirements

• Experience supporting or executing luxury event experiences.
• Polished, poised, and professional presence suitable for luxury clientele.
• Creative thinker with strong problem-solving abilities.
• 3–5 years of experience in luxury hospitality, client relations, or high-end event management.
• Familiarity with CRM systems (HubSpot preferred).
• Desired proficiency in Adobe Creative Cloud; Photoshop and InDesign experience strongly preferred.
• High attention to detail with creative problem-solving skills.
• High attention to detail with a passion for excellence.
• Proactive, flexible, and solutions-oriented with the ability to adapt quickly.
• Exceptional communication and interpersonal skills with a polished, client-first approach.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Comfortable working evenings, weekends, and non-traditional hours to support client events.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance