Assistant Resident Manager (2-person team)

Description

• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Assist in emergency procedures
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Greet and interact with residents in a friendly and professional manner
• Assist residents how to complete maintenance requests through the proper channels
• Promote a welcoming atmosphere
• Attend to resident concerns and service requests within 24 hours
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Follow up with residents to ensure a high level of customer satisfaction
• Collection of garbage and recycling bins in coordination with the city waste schedule

Requirements

• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Basic computer and keyboarding skills
• Knowledge and safe handling of cleaning chemicals
• Previous or similar property management experience (an asset)
• Strong customer service skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Demonstrate excellent customer service and a "can-do" attitude
• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
• Display a professional/presentable appearance
• Good written and verbal communication skills
• Fluent in English and French

Benefits

• Rent-free, two-bedroom apartment
• Extensive and ongoing training programs and a work-smart environment
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s
• Competitive salary
• Quarterly bonuses based on property performance
• Employer paid benefits
• Annual bonuses based on personal performance
• Opportunity for career development
• Awards for years of service

Training + Development

Interview process

Visa Sponsorship

Security clearance