Member Experience Manager - 12 month Fixed Term Contract

Description

• Oversee front-of-house operations, including reception, meeting rooms, and service standards ensuring they meet the FORA standards.
• Manage administrative and financial tasks, including purchase orders, billing queries, and budget awareness.
• Act as deputy for the General Manager when required, ensuring continuity of operations and member satisfaction.
• Create an exceptional member experience by fostering strong relationships, ensuring smooth daily operations, and delivering a welcoming environment.
• Maintain building standards by coordinating with facilities and ensuring health, safety, and compliance.
• Support recruitment, on-boarding, and personal development initiatives in partnership with the General Manager.
• Lead and develop your team through effective performance management, training, and regular feedback.

Requirements

This role requires exceptional leadership skills, and the ability to create an environment where every interaction reflects the highest level of professionalism.

If you thrive in a premium, client-focused environment and have a passion for delivering excellence, we'd love to hear from you.

We are seeking a Member Experience Manager to lead operations at one of our most prestigious Fora buildings, dedicated exclusively to a single client in the financial services sector. This is a unique opportunity to deliver a extraordinary experience in a corporate setting where attention to detail and service excellence are paramount.

• Highly refined verbal and writing communication skills
• Good organisation skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced environment
• Very well organized & excellent timekeeping
• Individual with exceptional customer service skills
• Must have experience working within a front of house capacity with corporate clients to deliver exceptional standards
• Experience in supervising/leading a team

Benefits

At Fora, we're fuelled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily.

Once a month, you will be able to order lunch from Deliveroo.

Health Shield

28 days holiday plus your birthday off!

Uniform allowance

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home. Fora is London's leading provider of flexible offices. All our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week.

Training + Development

Interview process

Visa Sponsorship

Security clearance